The Senior Business Platform Owner is responsible for optimizing Microsoft 365 to drive valuable outcomes for the business or enterprise. The Senior Business Platform Owner has training and experience in implementing & overseeing large business platforms

This role will own the technical vendor relationship and leverage the vendor services to realize business objectives. In addition, this role will manage and prioritize backlog by collaborating with the business stakeholders. They are accountable to identifying, creating, and reporting metrics indicating the success of the system. They use this data to provide visibility and insights to business and IT leadership.

The Senior BPO is skilled at Enterprise Platform oversight, Power Platforms, and Power Automate. With the ability to create low code development solutions in these platforms. This role has the experience and training to specialize in system configuration of a multitude of platforms, including Automation Platforms, Enterprise Planning Platforms, Power platforms and Power Automate. In addition, they are able to create data automations that allow for the ongoing validation of data and data governance.

Job Duties And Responsibilities

Platform Ownership & Agile Prioritization (40%)

Develop low code system configurations to meet business needs.
Develop new low code solutions to enable and empower business teams to be able to create appropriate system configuration or business rule changes.
Develop system automations to govern data, leverage power applications, and workflows needed by system users.
Solve complex business problems using our business technology stack to effectively drive business process improvements
Gather, evaluate, and document customer business needs and requirements and translate these into functional specifications that balance optimization across the technology portfolio with the needs of the business.
Engineer new process design and implement it in the system/platform.

Data and Adoption (20%)

Develop API type solutions to create required data sets
Complete data analysis and be a data analytics resource for platform usage or platform related data
Identify innovative use of the system that drives adoption, ROI, efficiencies, and business outcomes
Identify and develop a roadmap for new use cases, business rules, and efficiencies
Assess value, develop cases, and prioritize requests and ideas from the business area and users to ensure work focuses on those with maximum value that are aligned with product strategy
Use analytics to determine the success of feature releases and take corrective action if needed
Develop an intimate knowledge of the users and technology to leverage in consultation and recommendations
Increase adoption and enablement of platforms by providing users with resources for the purpose of using technology to its full capacity.
Create & deliver solutions that result in transformative outcomes for users
Experience and understanding of an agile framework and methodology.
Create & execute on roadmap for reaching goals of technology to ensure return on investment is reached.

Vendor and Support Management (20%)

Analyze and help resolve Tier II and Tier I software related issues from the support team and recommend solutions
Manage releases of new versions, features, and bug fixes
Manage technical relationship with vendor by facilitating relationship between support team, sales team, & vendor to ensure ample support, improvements, and successful releases
Facilitate Sys Admin requirements with the vendor
Lead the planning product release plans and set the expectation for delivery of new functionalities
Effectively collaborate with strategic sourcing to ensure alignment on contract negotiations, feature entablements, & efficiencies within the portfolio

Citizen Development Ownership (20%)

Develop and enforce governance frameworks and ensure compliance with policies.
Provide training, resources, and ongoing support to citizen developers
Enhance business platform efficiency and track the impact of the initiatives.
Collaborate with stakeholders and communicate progress.
Stay updated on trends and promote continuous improvement.
Develop and execute plans to scale citizen development and set measurable goals.
Track and report on the impact of citizen development initiatives on business performance.

Qualifications (Education, Experience, Certifications & KSA)

Bachelor’s degree in Computer Science or a related field required
5-7 years of directly related work experience required
Certifications or equivalent experience in platforms pertaining to automation, implementation, operational oversight, integrations, or Agile framework are preferred.
Understanding of Agile methodology & framework is required
It is critical to have the ability and experience in understanding the big picture for enterprise impact, business outcomes, strategic prioritization, and technology portfolio management.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Senior Business Platform Owner - Microsoft