*This position is for our San Ramon office with a hybrid 40/60 work model, so applicants will need to be local to office 3 days a week. *

About Us:

Canary Marketing creates branded merchandise, custom kits, swag for events for clients of all sizes. Check out some of our capabilities on our website: www.canarymarketing.com and Instagram @CanaryMarketing to get a glimpse into what we do.

Overview:

We’re seeking a collaborative and growth-minded professional to join our team! This role blends hands-on technical work with mentorship and teamwork, supporting helpdesk, company software, and systems/network infrastructure. The ideal candidate brings both IT expertise and curiosity, thrives in a friendly and compliance-focused environment, and is eager to contribute to our culture of collaboration, teaching, and continuous improvement.

Benefits of working for Canary:

Base pay (75k-85k a year) and quarterly bonus
Health benefits + 401k plan
Hybrid work schedule (M-F)

Responsibilities:

Administer OS and software patching, including testing and upkeep, to strengthen system security.
Support cybersecurity initiatives by assisting with penetration test remediation and vulnerability scanning.
Design and organize enterprise collaboration platforms to enhance team productivity.
Assist with data loss prevention (DLP) tools and endpoint protection technologies.
Configure and maintain remote monitoring and mobile device management (RMM/MDM) solutions.
Coordinate with IT Support Technicians and HR to facilitate smooth onboarding and offboarding.
Troubleshoot SaaS licensing issues and apply security hardening measures.
Deploy and configure device images, profiles, and system automations for team workflows.
Collaborate with Security and Risk Management teams on evaluating requests for new tools.
Maintain IT knowledge bases, asset inventories, and documentation repositories.
Facilitate device lifecycle processes, including warranty tracking and replacement cycles.
Investigate and resolve email security gateway alerts and message delivery failures.
Assist Network Security teams with firewall rules, IDS/IPS alerts, and network log interpretation.
Provision and support network hardware for office and warehouse environments.
Contribute to Tier 1 support when IT Support Technicians require additional capacity.
Develop and deliver end-user training materials for IT-supported technologies.
Participate in after-hours on-call rotations to ensure service continuity.

Qualifications:

2+ years in IT, or related role in support or administration.
Bachelor’s degree or equivalent level certification.
Familiarity with scripting, cloud infrastructures, and endpoint management tools.
Working knowledge of network configuration & rules (VLANs, firewalls, routing).
Strong troubleshooting, prioritization, and communication skills.
Ability to thrive in a fast-paced environment with high security and compliance standards.

Preferred Experience:

Relevant Certifications such as AZ-104, AZ-500, ITIL, CySA+, or CCNA.
Experience with business intelligence/dashboards, integrations, and log interpretation.
Familiarity with automation tools and cloud infrastructure scripting.
Experience with label printers and shipping software.

Canary Marketing

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