Job Description:

Job Title: Virtual Chief Information Officer (vCIO)

Location: Charlotte, NC (onsite)
Employment Type: Full-Time
Reports To: Director of Client Strategy / Executive Leadership

About Them

We are a forward-thinking Managed Services Provider (MSP) committed to delivering proactive, business-aligned IT strategy and support to our clients. Our mission is to serve as a true extension of our clients' leadership teams by aligning technology with business goals with a strong emphasis on security, scalability, and value.

Position Overview

As a Virtual Chief Information Officer (vCIO), you will act as a strategic advisor to our clients, helping them develop and implement IT roadmaps that align with their business objectives. You will collaborate with key stakeholders to provide guidance on IT budgeting, security posture, digital transformation, compliance, and emerging technologies.

This is a client-facing leadership role requiring a balance of technical acumen, business consulting, and executive communication.

Key Responsibilities

Serve as the strategic IT advisor and main point of contact for assigned clients.
Develop, maintain, and execute customized IT roadmaps aligned with business goals.
Lead quarterly business reviews (QBRs) and strategic planning sessions with clients.
Assess and improve clients IT maturity using standardized frameworks (e.g., EOS, TruMethods, NIST, CIS).
Advise on IT budgets, licensing, lifecycle planning, cybersecurity, and cloud adoption.
Collaborate with internal service teams to ensure alignment between strategy and service delivery.
Monitor client satisfaction and advocate for continuous improvement initiatives.
Stay informed about industry trends, compliance requirements, and emerging technologies.

Qualifications

Required:

5+ years of experience in IT leadership, consulting, or account management roles within an MSP or IT services environment.
Strong understanding of IT infrastructure, security frameworks, cloud services, and business continuity.
Excellent communication, presentation, and client relationship management skills.
Experience conducting strategic planning sessions and leading executive-level discussions.
Ability to translate technical concepts into business value for non-technical stakeholders.

Preferred:

Experience with EOS, TruMethods, or similar operational frameworks.
Background in regulatory compliance (HIPAA, CMMC, SOC 2, etc.).
Familiarity with PSA/RMM tools (e.g., ConnectWise, Autotask, N-central).
Certifications such as CISSP, CISM, PMP, or vCIO-specific credentials.

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