At Dragonfly Internet, we’re all about taking flight and empowering communities with faster, more reliable internet services. As a local provider, we understand the importance of staying connected, whether you're streaming, working, or simply browsing. With cutting-edge fixed wireless technology and fiber-fast speeds, we’re here to help you soar beyond slow, unreliable internet. Dragonfly Internet is growing quickly—are you ready to spread your wings?

Position Overview

We are seeking a highly capable Systems Administrator with deep expertise in APIs and system integrations to support our growing fiber and broadband operations. This role is responsible for administering and optimizing critical business systems, including billing, inventory, and accounting platforms, while designing and maintaining integrations that enable seamless data flow across the organization.

The ideal candidate combines strong technical skills with an operational mindset and has experience supporting ISP or telecommunications environments. This individual will play a key role in scaling systems, improving automation, and ensuring reliable, accurate data across all platforms.

Key Responsibilities

Administer, maintain, and optimize core ISP systems, including billing platforms, provisioning systems, inventory management, and accounting software
Design, build, and manage API integrations between internal systems, network platforms, and third-party applications
Develop and maintain integrations with OSS/BSS systems, mapping network data, customer data, and financial data across platforms
Evaluate, implement, and integrate new tools, systems, and databases as business needs evolve
Ensure data accuracy, consistency, and integrity across all systems and integrations
Automate workflows to reduce manual processes and improve operational efficiency
Monitor system performance and proactively troubleshoot issues related to integrations and data flows
Lead system implementation projects, including new system rollouts, upgrades, and migrations
Oversee system rollouts, including planning, coordination, testing, and post-deployment support
Develop and deliver training for internal teams on new systems, integrations, and process changes
Create and maintain comprehensive documentation for system architecture, integrations, and processes
Collaborate cross-functionally with network engineering, finance, operations, and customer support teams
Establish and enforce best practices for system security, access control, and data governance

Requirements

Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience
3–7+ years of experience in systems administration, systems engineering, or a similar role
Strong experience with RESTful APIs, webhooks, and system-to-system integrations
Experience integrating billing, inventory, and accounting platforms (e.g., QuickBooks, NetSuite, or similar)
Familiarity with ISP systems such as billing platforms, provisioning systems, or network management tools (SONAR, GAIIA, Calix, and/or Tarana TCS is a plus)
Experience with databases, data mapping, and ETL processes (SQL preferred)
Proficiency in scripting or automation tools (e.g., Python, PowerShell, or similar)
Experience working with cloud-based platforms and SaaS applications
Strong troubleshooting and problem-solving skills
Ability to communicate effectively with both technical and non-technical stakeholders

Preferred Requirements

Experience in a fiber, broadband, or telecommunications environment
Familiarity with OSS/BSS architecture and network provisioning workflows
Experience with integration or middleware platforms (e.g., Zapier, MuleSoft, or similar)
Understanding of service activation, ticketing systems, and customer lifecycle in an ISP environment
Experience with reporting, analytics, and business intelligence tools

Key Competencies

Detail-oriented with a strong focus on data integrity
Process-driven with an emphasis on automation and scalability
Strong ownership and accountability
Ability to manage multiple projects and priorities in a fast-paced environment
Continuous improvement mindset

What Success Looks Like

Seamless integration between billing, provisioning, inventory, and accounting systems
Efficient onboarding and integration of new tools and databases as the business grows
Successful system rollouts with high user adoption and minimal disruption
Well-trained teams that effectively utilize systems and processes
Reduced manual processes and improved operational efficiency
Accurate, reliable data supporting business decisions

Equal Opportunity Statement

SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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