Position Overview

Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to enhance security across various environments. We are seeking a Systems Administrator to own and maintain the configuration, reliability, and operational integrity of our IT systems, platforms, and endpoints.

As a key member of the IT team, the Systems Administrator serves as a technical escalation point for the Helpdesk, partners across teams to support business operations, and contributes to technical initiatives that support Hidden Level’s mission and long-term growth.

Location:

Syracuse, NY. This is a primarily on-site, multi-site role with hybrid flexibility, requiring frequent presence at and regular travel between four Hidden Level facilities.

Responsibilities

Own and manage the configuration, operation, and lifecycle of computer systems and services across on-premises and cloud-based environments.
Implement, maintain, and govern desktop and laptop system configurations aligned with established standard and security baselines.
Administer system configuration and management platforms, including defining standard configurations, and maintaining documentation, and enforcing operational consistency.
Implement and maintain system configurations related to access control, patching and updates, endpoint protection tooling, and system hardening.
Administer the Microsoft 365 environment with a strong emphasis on Microsoft Intune, including endpoint configuration, device compliance, policy enforcement, application deployment, and lifecycle management.
Support and administer Microsoft 365 services including identity, Exchange, Teams (video and voice), SharePoint, and collaboration tools.
Administer asset and endpoint management tools, including device inventory, configuration enforcement, lifecycle management, and decommissioning.
Deploy, administer, and maintain physical and cloud-managed servers and virtual machines.
Monitor system health, performance, and availability, responding to operational issues to ensure reliable service delivery.
Serve as a technical escalation point for the Helpdesk, supporting complex issues, root cause analysis, and long-term remediation.
Partner with engineering, operations, and business teams to support department-owned systems and deliver cross-functional technical projects.
Contribute to system improvements, standardization efforts, and operational maturity initiatives.
Maintain and improve IT documentation, procedures, and operational runbooks.

What We’re Looking For

A motivated Systems Administrator who takes ownership of systems and outcomes.
A strong focus on reliability, consistency, and operational integrity.
Comfort working both independently and collaboratively across teams.
Ability to troubleshoot and solve complex technical problems.
Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
Strong organizational skills, including attention to detail, effective prioritization, and time management.
Interest in contributing to a growing, security-conscious organization.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted.
5+ years of hands-on systems administration experience owning server, platform, and endpoint configurations.
Experience managing systems across the full lifecycle, from deployment through decommissioning.
Hands-on experience administering Windows 10/11, Windows Server, and macOS, with working knowledge of Linux.
Hands-on experience administering Microsoft Intune, including endpoint configuration, compliance, application deployment, and policy management.
Experience administering Microsoft 365 services, including identity, messaging, collaboration, and productivity platforms.
Working knowledge of cloud platforms, includingcompute, identity, and application integration.
Experience using PowerShell and other scripting or automation tools.

Preferred Qualifications

Experience supporting systems in regulated or security-sensitive environments.
Experience with systems standardization, automation, and configuration management practices.
Knowledge of backup, recovery, and operational resiliency concepts.
Experience supporting engineering, manufacturing, or R&D-focused organizations.
Demonstrated curiosity and willingness to learn new tools, platforms, and best practices.

Compensation and Benefits: Hidden Level offers a competitive salary and a comprehensive benefits package, including health insurance, paid parental leave, flexible time off, 401(k) with employer contributions, life insurance, disability insurance, and potential stock options.

Salary Range : The anticipated salary range for this position based out of Syracuse, NY is estimated at $72,000 to $82,000 annually. Please note that the salary information is a general guideline only. Hidden Level considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.

Equal Opportunity Employer: Hidden Level is an Equal Opportunity/ Affirmative Action employer. All qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Security Note: Due to the nature of Hidden Level’s technology, only U.S. citizens can be considered for this position.

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