WHO WE ARE:

Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies.

We believe in fostering an employee-centered culture through collaboration and providing opportunities, training, and resources for employees to become their most successful self. We stand for each other's success with core values based on Integrity, Commitment, and Trust.

Responsibilities:

Build a foundation of strong relationships with Infracore teammates and leadership as well as client end users
Manage and administer client's IT infrastructure, including but not limited to Microsoft 365, Windows, macOS, cloud platforms (Azure), Intune, Kandji, Entra ID, tier 2-3 service desk, and cybersecurity programs
Serve as the highest escalation point-person for IT challenges to step-in, troubleshoot in support of desktop support, engage IT vendors (e.g., networking, storage, SaaS, cloud vendors) and VARs with confidence and take security preventative measures
Help architect and deploy Enterprise projects for storage, network, data back-up, end-point management and mobile device management, while proposing new enhancements and driving solutions using a cloud-first approach
Executes the systems maintenance plan, ensuring repeated tasks such as monitoring backups, patching systems and performing test restores are being handled, while looking for ways to automate and simplify where possible
Champions best practices for cybersecurity, by ensuring best practices including but not limited to MFA, least-privilege access, security policies, and conditional access are being followed
Foundational understanding of the client's compliance landscape (whether SOX, HIPAA, CCPA or similar) and be able to speak to these standards, what data is protected, and how it's controlled
Assists in the technical development of team members by helping to onboard new hires and sharing technical knowledge
Supports leadership with the IT Budget and IT Strategy for the following year by researching trends, identifying technical requirements and dependencies and replacing and upgrading existing systems

Requirements

High school diploma or general education degree (GED); or equivalent combination of education, certifications and experience
5+ years of related work experience deploying and managing enterprise IT systems
Detailed understanding of Active Directory
Strong working experience with macOS and Kandji
Microsoft 365 product ecosystem including Exchange Online, Teams, SharePoint and OneDrive
Microsoft 365 security best practices, including Microsoft Secure Score and third-party configuration baselines
Entra ID, including synchronization methods, Enterprise Applications, SSO and Conditional Access configuration
Cybersecurity measures and best practices, such as multi-factor authentication, endpoint protection, SSL certificates, encryption & public key infrastructure (PKI)
Managing Azure including ability to design and implement redundant, scalable infrastructures and to perform premise-to-cloud/cloud-to-cloud migrations
TCP/IP networking, including the ability to capture and analyze packet data for troubleshooting purposes
Design complex and redundant networks with multiple sites, locations, subnets, WAN and VPN technologies
Working knowledge with at least one scripting language (PowerShell preferred)
Setting up physical servers including RAID configuration, firmware updates, OS/Hypervisor installation and rack/stack operations
SAN and Storage platforms including disk and SSD types, RAID types, connectivity options (iSCSI, Fiber Channel), data replication, LUN creation and masking, file vs. block storage
Enterprise backup software including performing backups and restores
Managing virtualization solutions (VMWare, Hyper-V)
Managing and implementing endpoint imaging solutions using tools such as WDS, Ghost, Acronis, System Center, including remote imaging solutions
Performing network Audits

Benefits

Work-Life Balance
Certification path and reimbursement
Medical, Dental, Vision
Employer paid Life & Long-Term Disability Insurance
401k Matching
Cell phone reimbursement
Employee Assistance Program
Leadership coaching
Employee led technical training
Monthly Social events

Infracore

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