Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. We're an innovative and customer-focussed company, helping to drag the utilities industry into the 21st century.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We are seeking a Security Operations Analyst that will become a member of a growing global Security Team in Kraken Technologies. You’ll play a crucial role in helping to ensure that we continue to protect Kraken and our Clients by analysing and responding to security incidents. This is a critical position that is a full-time member of a team approaching security in a way which is able to move at the pace of Kraken.

What you'll do:

Working as part of a Global Security Operations team and Security Operations Center (SOC) you will be responsible for:
Monitoring, triaging, and investigation of security incidents on Kraken’s infrastructure and Client instances
Responding to alerts generated by our Security Information and Event Management (SIEM) system
Automating and continuously expanding the detection capabilities
Analysing application, Cloud and access logs and events to identify potential security threats and vulnerabilities and coding this analysis for future playbooks
Identifying where escalation of incidents, or notification to third parties may be required
Providing incident response support working with our engineering and product teams where necessary
Maintaining, improving and automating incident response processes and playbooks, to continually improve the team's capabilities
Preparing reports and incident summaries, as well as reviewing and improving the content and presentation of reports produced by the team
Maintaining and updating security incident documentation including analysis findings and recommended mitigation strategies, automating wherever possible
Liaising with stakeholders in relation to incident root cause and providing remediation/improvement recommendations

This role requires participation in a roster covering weekends and public holidays, in co-ordination with other team members globally, in order to deliver a 24x7 operations capability.

This is a critical role in a growing, global team. You’ll have the opportunity to get involved in exciting and innovative security-related initiatives and we encourage you to take on new challenges that align with your skills and interests, collaborating with other teams to drive improvements in security across our entire organisation.

What you'll have:

A strong Security Operations and technology background
Experience in using SIEM platforms to analyse and respond to security alerts
Familiarity with EDR (Endpoint Detection and Response) tools and their capabilities, including host containment and evidence preservation
Knowledge of best practices for analysing incidents and logs in a cloud environment
An understanding of how different mitigation strategies can contain and respond to security events
An understanding of Cloud and software architectures
Strong analytical and problem-solving skills, with the ability to identify, triage and mitigate incidents
Ability to clearly communicate and document incident activities
A passion for security, a drive to improve security alerting and response processes by harnessing technology and automation
Good experience in at least some of the areas mentioned above (we’re not expecting any candidate to be an expert in all areas)

What will help:

Experience working in a SOC or CERT that monitors multiple client infrastructure/instances
Experience with AWS environments including AWS security monitoring, logging (e.g., CloudTrail, GuardDuty)
Relevant certifications or qualifications related to Security Operations
Basic scripting or automation skills using SOAR tooling to optimise tasks and develop security automation workflows

Why you'll love it here:

Great medical, dental, and vision insurance options including FSAs
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need
401(k) plan with employer match
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
Modern office or co-working spaces depending on location
The salary range for this role ranges on average from $120,000-$170,000 (with some flexibility) depending on relevant experience, location, role alignment, and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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