Position: Junior Systems Administrator

Department: Finance & Operations

Office Location: New York, NY

Work Type Designation: Hybrid. This role requires working from the office approximately 2-3 days per week.

In-office presence will be required for managing hardware inventory including but not limited to setting up laptops for new users, managing return and retrieval processes, etc.

Reports to: Chief Technology Officer

Union Status and Grade: T1. This is a union position.

Salary Range: $63,000 - $92,270 annually. Salary is determined based on a candidate's years of relevant experience and geographic location per grade in the CBA. Overtime compensation for hours worked is calculated in accordance with our Collective Bargaining Agreement (CBA).

Travel: Up to 10% when needed.

FLSA Status: Non-exempt, full-time.

Supervisory Responsibilities: None.

Who We Are 

Lambda Legal is a national advocacy organization committed to achieving full recognition of the civil rights for the LGBTQ+ community and everyone living with HIV through impact litigation, education, and public policy work. Since 1973, Lambda Legal has used impact litigation and other advocacy tools to decriminalize same-sex relationships; challenge discrimination against LGBTQ+ people and people living with HIV in the workplace, in the home, in schools, in health care, and in the military; and protect LGBTQ+ families, including by winning and defending marriage equality. Our clients are not charged for legal representation or advocacy and Lambda Legal receives no government funding. Headquartered in New York City, Lambda Legal also has regional offices in Los Angeles, Chicago, Atlanta, Dallas, and Washington, DC.  

 

We believe that serving the full breadth of the LGBTQ+ and HIV communities requires cultural competency and enthusiasm for diversity of all kinds. To be successful, we must approach our work with an understanding that discrimination based on sexual orientation, gender identity, or HIV status is not the only obstacle to achieving full formal and lived equality for LGBTQ+ people and everyone living with HIV; rather, we recognize the intersectional nature of discrimination, specifically including biases based on race, religion, national origin, gender, disability, education, and class. Considering this reality, we prioritize a proactive commitment to counteracting these biases and their compounding effects in the work we do, but also in how we work together as an organization.

Junior Systems Administrator

The Junior Systems Administrator will provide hands-on technical assistance and systems administration in a Microsoft 365 and Entra ID (Azure Active Directory) environment. This position is the first line of support and is responsible for technical problem-solving while communicating empathetically to our staff who rely on secure, reliable systems to pursue our work. The Junior Systems Administrator will troubleshoot and resolve tickets, assist with deployment and upkeep of devices, and provide support that fosters trust across staff.

This role will participate in an on-call schedule as set by the Chief Technology Officer, anticipated to occur approximately once every three weeks, to respond to occasional after-hours emergencies. On-call support does not require remaining online for extended hours waiting, and is intended for urgent, unplanned issues impacting staff operations. Additional details about on-call expectations, tools, and support will be shared during onboarding as the process continues to develop.

What You’ll Do

Provide Tier 1-2 technical support for end users via help desk tickets, phone, virtual, and in-person support.
Configure, deploy, and maintain computers, laptops, printers, peripherals, and other technical equipment
Create, manage, and deactivate user accounts, groups, licenses, and access rights in Microsoft 365 and Entra ID.
Provide technical assistance and training for applications and tools, including Teams, OneDrive, and SharePoint.
Support routine system patching, software updates, and endpoint security measures.
Maintain accurate asset inventory and track hardware/software records.
Identify common user issues, propose and implement workflow improvements, and document solutions to enhance knowledge base resources and training materials.
Assist with the IT projects (e.g., system upgrades, hardware refreshes, security initiatives).
Escalate complex or recurring issues while maintaining follow-up with end users.
Maintain discretion and confidentiality when handling sensitive information, particularly in a legal advocacy setting.

Who You Are

Must-Haves:

2-3 years of experience providing Tier 1-2 technical support in a helpdesk or IT support position.
Proven ability to manage technical support cases from start to finish through scoping issues, coordinating solutions, tracking progress, and closing out with clear documentation and follow-up.
Proficiency with Windows 10/11 and macOS operating systems, including software installation, configuration, and troubleshooting.
Experiencing managing and administering Microsoft 365, including user accounts, licenses, and permissions through Entra ID (Azure AD) or similar identity platforms.
Ability to support system patching, software updates, and other security best practices.
Experience managing the full hardware lifecycle from deployment and configuration to troubleshooting, maintenance, and replacement.
Familiarity with endpoint security practices and patch management.
Strong troubleshooting and diagnostic abilities.
Experience creating and providing process documentation and training materials.
Excellent communication and interpersonal skills with the ability to explain technical issues to non-technical staff.
Demonstrated patience, empathy, and professionalism when supporting staff at all levels.

Nice-to-Haves:

Prior experience in a law firm, legal services organization, or non-profit environment.
Exposure to IT service management tools (e.g., Jira, ServiceNow, Zendesk).
Basic knowledge of networking and IT security principles.

Successful candidates will welcome the opportunity to work in a racially- and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at Lambda Legal requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that Lambda Legal serves. Prior work on behalf of the LGBTQ+ community and/or people living with HIV is highly desirable. Experience working with other historically marginalized communities (in a professional or volunteer capacity) is also desirable.

All employees at Lambda Legal are expected to adhere to ethical conduct in all interactions and tasks, ensuring a positive and respectful workplace environment.

Why Work at Lambda Legal?

You get to do meaningful, life-changing work at a national level for LGBTQ+ people and everyone living with HIV. Lambda Legal also proudly offers competitive benefits for our team. We understand that our staff’s dedication and effort are instrumental in achieving our mission. A highlight of the benefits we offer include:

Medical benefits that begin on your start date
Dental, Vision, and Life insurance (effective 30 days from your start date)
Short & Long-Term Disability plans (effective 30 days from your start date)
403(b) Retirement Plan (employer contribution and matching program begins after 90 days of employment)
Paid Time Off:
- Paid Vacation (15 Days)
- Sick Leave (12 Days)
- Personal Leave (3 Days)
- Religious Observance Leave (3 Days)
- Bereavement and Bereavement Anniversary Leave
- Floating Holiday (1 Day)
12 paid holidays and 5 early office closures
Flexible Spending Account (FSA/DC FSA) and Commuter Benefits
Health Reimbursement Account
Annual professional development funds
$50 monthly mobile phone reimbursement
Summer Fridays from Memorial Day to Labor Day
Premium subscription to the Calm App
Paid sabbatical after 7 years of service at Lambda Legal (4 weeks for non-exempt positions and 8 weeks for exempt positions)

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Read more about Lambda Legal's work on our blog and Instagram.

Lambda Legal believes in creating a more equitable playing field for applicants and values the depth of relevant skills built through successful education, work, and life experiences. If your background and skills are a close match for this position, you are strongly encouraged to apply.

Lambda Legal is committed to further building and maintaining a staff that reflects the full range of LGBTQ+, HIV-affected and allied communities, and is an equal opportunity employer. We value a diverse workforce and an inclusive culture. Lambda Legal encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship or immigration status, disability, veteran status, record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color, lesbian, gay, bisexual, queer, transgender and gender-diverse people, women, people with abilities in multiple languages, immigrants, people living with disabilities, protected veterans, and formerly incarcerated individuals and individuals living with HIV are all encouraged to apply.

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