A high-growth, confidential healthcare technology platform is seeking an experienced Chief Operating Officer (COO) to lead and scale end-to-end operations across a regulated, multi-site environment.

This role partners closely with the CEO and executive leadership team to translate strategy into execution, optimize performance, and build scalable infrastructure across operations, fulfillment, compliance, and customer experience.

What You’ll Do

Operational Leadership

Own full operational performance across pharmacy operations, fulfillment, warehousing, and customer experience
Build and scale systems, processes, and KPIs to support rapid growth while maintaining regulatory and service excellence
Drive continuous improvement initiatives focused on speed, quality, accuracy, and cost efficiency
Lead performance metrics including fulfillment turnaround, inventory accuracy, unit economics, and service quality

Regulatory & Compliance Oversight

Partner with pharmacy and clinical leadership to ensure compliance with state and federal regulations
Support expansion into new markets, states, and service lines
Ensure patient safety, operational integrity, and audit readiness at all times

Financial & Strategic Execution

Own operational budgeting, forecasting, and cost controls
Partner with finance on P&L management, margin optimization, and unit economics
Translate company strategy into actionable operating plans with measurable outcomes

Fulfillment, Supply Chain & Logistics

Oversee warehousing, inventory management, and distribution operations
Optimize logistics networks to improve speed, accuracy, and cost performance
Manage key vendor and partner relationships across supply chain and technology

People & Culture

Build, mentor, and scale high-performing, distributed teams
Establish a culture of accountability, collaboration, and continuous improvement
Develop leadership bench strength and succession planning

Technology & Infrastructure

Partner with product and engineering teams to enhance operational systems and analytics
Drive automation and digital transformation initiatives across operations

What We’re Looking For

Required

10+ years of senior leadership experience in healthcare operations, pharmacy, regulated fulfillment, or e-commerce environments
Strong understanding of pharmacy operations and regulatory frameworks
Proven experience scaling complex, multi-site operations
Demonstrated P&L ownership and financial acumen
Experience leading distributed teams in high-growth settings
Data-driven operator with strong analytical capabilities

Preferred

Advanced degree such as PharmD, RPh, or MBA
Background in digital health, online pharmacy, telepharmacy, or mail-order healthcare
Experience with automation, advanced warehouse systems, or fulfillment technology

Why This Role

Executive-level impact at a fast-scaling healthcare platform
Direct partnership with the CEO
Opportunity to build and shape long-term operational infrastructure
Remote flexibility with national scope and periodic travel

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