MRF: 135597

Is This YOU? Then We Want to Meet You!

We’re seeking a highly motivated NOC technician that efficiently works to ensure the stability, security, and performance of network and system infrastructures. A successful candidate will be detail-oriented, proactive in identifying issues, and committed to improving network efficiency and uptime.

Requirements

3-5+ years of experience in a NOC, network administration, or IT support role.
Strong knowledge of networking, troubleshooting, and security best practices.

Hands-on experience with:

Networking Equipment: Routers, switches, firewalls (Sophos, Aruba, Ruckus, Ubiquiti, etc.)
Protocols & Services: BGP, OSPF, VPN, TCP/IP, DNS, DHCP, SNMP
Monitoring Tools: RMM/MDM/NMM (NinjaOne, SolarWinds, LionGard, or equivalent)
Cloud & Virtualization: Microsoft Azure, Hyper-V, VMware
Certifications (preferred):
CompTIA Network+, Security+
Sophos Firewall Engineer, Fortinet NSE or equivalent security certification

You'll Also Need:

Excellent communication skills
Excellent documentation and record-keeping skills
Desire and ability to learn new technology
Ability to work both independently and collaboratively with cross-functional departments

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Key Responsibilities

Your Mission Will Be To:

Monitor and troubleshoot network/system issues, resolving incidents efficiently
Identify alert patterns and develop automation to reduce recurring issues
Generate reports on uptime, bandwidth, and system performance
Provide direct customer support as needed
Assist with network upgrades, security patches, and configuration improvements
Document troubleshooting steps, procedures, and best practices
Identify and mitigate network/system security risks
Implement, maintain, and repair routing, switching, firewalls, and remote access

Key Metrics

Network & System Uptime
Incident Resolution & SLA Performance
Bandwidth & Server Utilization Reporting Accuracy
Customer Support & Satisfaction

Tech Checklist - Gotta Have It!

A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
A quiet, cozy workspace to handle calls and chats like a pro.
Flexible with work schedule.

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

LTVplus

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