***This role is on-site out of our HQ in El Dorado, AR

GENERAL DESCRIPTION OF POSITION

The Systems Administrator III will be responsible for provisioning, maintaining, and supporting Murphy USA's end-user computing infrastructure. This position requires a thorough knowledge of the Microsoft Windows desktop and server operating systems, Active Directory Group Policy and user/group management, Microsoft Exchange, antivirus/antimalware administration, and the Microsoft Office Suite as well as an understanding of intermediate networking concepts. This position will place a heavy emphasis on management of back-end systems, process automation, and advanced systems troubleshooting. Work duties will often be unscripted and will require creative problem-solving skills and critical thinking.

As part of our team, you will identify problems, inefficiencies, and other opportunities for improvement within the environment, then communicate and collaborate with other members of the team to correct them. Because this position encompasses a support role, you will routinely communicate with internal customers through in-person contacts and email. Quality written and verbal communication skills will be a day-to-day necessity of the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Set up and maintain accounts.

2. Provide level 1 & 2 business and non-business critical support.

3. Provide 2nd and 3rd tier support.

4. Configure and maintain Point of Sale (POS) software and peripheral; package and deploy POS releases.

5. Design, implement, and manage Active Directory Group Policy configuration settings and user/group permissions.

6. Design, create, test, and implement Microsoft Windows system images and scripted third-party software automation packages.

7. Provision, support and troubleshoot hardware and software.

8. Design, implement, and manage virtualized application and desktop solutions.

9. Configure, maintain, and support enterprise mobile phones and tablets.

10. Provision and support email accounts for new and current users.

11. Document all systems’ changes in accordance with corporate policies.

12. Perform store refresh/rewire.

13. Manage incident queue.

14. Support JDA WFM system.

15. Support back office systems.

16. Perform Root cause, trending and other data analysis.

17. Create/update documentation and run scripts.

18. Support imaging management.

19. Perform remote access administration.

20. Administer store email.

21. Deploy VB.net, antivirus and whitelisting.

22. Perform QA testing.

23. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four-year college degree, plus 5 years related experience and/or training, or equivalent combination of education and experience

Murphy USA

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System Administrator III