Summary

Position Summary

Maintains and provides technical engineering services for main campus and remote site network infrastructures including the ability to design, implement and maintain network, security, wireless and voice technologies and solutions. Primary responsibility is to administer technical operation of the LAN/WAN including configuration & deployment, monitoring, maintenance & troubleshooting, auditing and log management and upgrade and support of all network systems including routers, switches, firewalls, IDS/IPS, VPN and VOIP. Provides analysis of network traffic, hardware/software configurations, disaster recovery and network utilization. Provides direct customer support to resolve customer problems & questions as quickly as possible while maintaining the highest level of customer service, meeting our SLC guidelines and requirements.

Essential Duties

Provides expertise and direction in the development and modification of complex network and security architecture design to enhance performance and availability.
Configures and deploys network equipment, appliances and systems such as routers, switches, firewalls, wireless, VPN, web filters, VOIP, IDS/IPS and remote links to other institutions, etc. Performs routine maintenance and upgrades to networking hardware devices and software.
Maintains and configures firewall in conjunction with security administrator.
Troubleshoots network issues, hardware devices and software to provide diagnosis and complete repairs or fixes for the network. Performs packet captures and analysis as needed.
Actively uses Service Request Tracking Application to receive technical-related issues and document process of response/resolution to meet SLC requirements.
Coordinates assigned project tasks with vendors, suppliers and contractors to assure timely and appropriate project completion.
Maintains and installs telecommunication cabling such as phone system cabling, T-1, fax lines and Ethernet
Provides necessary wiring and connections for new services or when changes in existing services are required.
Develops and documents system standards for network devices and assist in the development of policy & procedure creation to support the NJH networking infrastructure and secure transmission of data.
Stays abreast of innovations and emerging technologies, benchmarking and analyzing the networking environment and making recommendations for future enhancements, improvements, growth and standards in the network infrastructure and VOIP systems.
Performs routine maintenance and upgrades to networking hardware devices and software.
Participates in on call rotation as required to National Jewish Health’s computing environment.

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
Building Strategic Relationships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed.

Supervisory or Managerial Responsibility

None

Travel

Minimal

Core Values

Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

Education: Associate’s Degree from a College or technical school, or equivalent experience is required.
Work Experience: A minimum of five (5) years of recent and related experience in administering the technical operation of Enterprise Network environments, troubleshooting hardware and appliance problems and designing configurations for management of the network in a diverse physical and virtual environment.
Special Training, Certification or Licensure: CCNA , ACNT, or ACSA preferred or equivalent experience required. Must have knowledge in at least two of the following domains: Network, Security, Voice, or Wireless. In-depth knowledge and proficient in the configuration and operation of the following network standards and practices: TCP/IP, OSPF, EIGRP and BGP protocols, DLSw, QoS, VPN, MPLS, HSRP/VRRP, VSX, IPVPN, and multicasting. In-depth knowledge of Layer 2 &1 protocols/services such as: Switching, VLANs, Ethernet, STP, Private Line, DS1, DS3 OCx, etc. Must have a strong working knowledge of five or more of the following technologies: Cisco, Aruba, Fortigate, Clearpass, Sophos, Zabbix, routers, switches, firewalls, wireless, VPN, routing protocols, security and application services. Network design and configuration experience (enterprise-class switches, routers & firewalls) required.

Salary Range: $102,589.71 - $135,674.89

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and other employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

National Jewish Health

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