Job Summary

Performs as a technical leader of application system development, network infrastructure or enhancement projects and/or multiple application support teams, which may include various Metro Information Technology personnel, technical contractors, consultants or other internal or external entities.

Duties and Responsibilities

Leads system development life cycle or network infrastructure life cycle
Defines, implements, documents and performs tests on security controls in complex applications and infrastructure environments
Maintains the sensitivity and confidentiality of data and systems architecture environment
Implements innovative solutions utilizing emerging technologies
Translates business needs into technical solutions that will improve service quality and efficiency while meeting business objectives
Creates technical designs based on functional specifications
Provides technical assistance and performs end user troubleshooting for bug fixes and technological enhancements
Supports integrations between various IT platforms and enterprise architecture
Leads technical personnel and ensures that required reports and documents produced are accurate and reliable
Oversees software development and enhancement, and provides production support for business application systems on behalf of client departments
Maintains responsibility for analysis, design and implementation of projects as assigned, including complex and highly specialized applications
Conducts the most complex programming, system analysis, and design of highly-complex systems using information system development methodology in a multi-platform infrastructure and environment Recommends approval of system designs and interacts with user managers and department users; diagnoses and resolves system problems involving programming logic, interoperability between several technical components, and client interface
Researches, identifies, and refers complex technical problems related to platform management, database administration, network connectivity and desktop support to the appropriate ITS operating unit for resolution
Leads the preparation of project reports such as technical overviews, client recommendations, alternatives to business requirements, feasibility studies, project proposals, and requests for proposals for the purchase of new software and hardware
Participates in the evaluation, configuration, implementation, and integration of commercial off-the-shelf (COTS) software
Develops software and hardware specifications and standards
Leads the department's information security, disaster recovery, and safety programs
May be required to perform other related job duties

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

Full lifecycle implementation of Enterprise Resource Planning systems
Complex business processes, as well as areas outside of immediate responsibility
Theories, principles, and practices related to information systems and supported business areas
Data communications involved in LANs, WANs, and gateways
Mathematics used in complex business applications
Business process and system process modeling and problem-solving techniques Principals of supervision
Applicable local, state, and federal laws, rules, and regulations governing information systems for a public agency
Change control systems and other Information Technology best practices Project management methodology and techniques
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Communicating effectively orally and in writing
Troubleshooting and correcting operations problems
Interacting professionally with internal and external representatives
Clearly defining system integration and interface requirements
Data analysis and data modeling
Learning new technology and complex systems
Operating a personal computer, computer terminal, and general office equipment

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

Lead the development of enterprise application software systems
Provide technical support and training
Create technical documents
Create custom solutions and offer viable solutions for various systems and architectures to different types of businesses
Integrate applications with existing systems to eliminate potential problems and maintain data structure and integrity
Lead the development and implementation of complex information systems using software engineering techniques
Resolve highly difficult problems regarding highly complex programming and systems logic
Perform highly-complex systems implementation and integration tasks
Provide technical project management across multiple projects and concurrent tasks
Identify and lead the implementation of new and creative solutions that are compatible with current and future technologies
Analyze and evaluate system changes to determine feasibility
Analyze situations, identify problems, and recommend and implement solutions in a cost-effective manner Clearly define system integration and interface requirements
Understand, interpret, and apply laws, business rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements to support business processes
Exercise judgment and creativity in making decisions
Interact professionally with various levels of employees and outside representatives
Maintain confidentiality regarding sensitive information
Read, write, speak, and understand English

Special Conditions

This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job

Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

Typical office situation
Close exposure to computer monitors and video screen

Physical Effort Required

Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

Bachelor's Degree in Computer Science, Business Information System Technology, Computer Engineering, Business Administration, or a related field; Master's Degree in a related field preferred

Experience

Six years of relevant experience or three years of relevant supervisory-level experience in designing, implementing and maintaining an enterprise-wide system
Certifications/Licenses/Special Requirements
Certification in Microsoft/Azure, Oracle, Amazon AWS and SalesForce preferred

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