Premium Health is looking for outstanding Helpdesk candidates for our Information Technology department.

Premium Health’s Information Technology (IT) department is based in our Administration office and is responsible for managing and maintaining the entire infrastructure of multiple health practices across Brooklyn. The IT department is a team that is projected to grow as the organization does and is lead by our Chief Digitial Information Officer. Systems Administrator will play a major role in maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware as well as look to improve on technologies and practices with guidance from the IT Director.

Time Commitment:

40 hours per week (Monday – Friday)
On-call as needed (paid overtime)
Opportunity for remote work for up to 20% of scheduled hours

Responsibilities:

Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services.
Provide first and second level help desk / desktop support for all IT related technical problems and services.
Support satellite locations in a timely and effective manner during the installation, maintenance, troubleshooting and repair of all IT related desktop technologies.
Maintain departmental records in a timely and accurate manner for all IT assets in accordance with Premium Health policies and procedures.
Perform all functions relating to the receipt, inventory, storage, tracking, repair, disposal, and reporting of Information Technology assets utilized throughout the organization.
Participate in the evaluation of new products and technologies.

Requirements:

Qualified candidates must have 2-3 years of experience, be self-driven and know:

Windows 10 Enterprise management and deployment
TCP/IP Networking/Routing basics
Active Directory
Office/Microsoft 365
IT Documentation
Takes responsibility and follows through on issues to closure and root cause resolution
Critical thinking and problem solving

Preferred:

EMR experience (eClinicalWorks, Office Practicum, MediTEX)
Database experience (MSSQL, MySQL, FireBird)
Data Analytics & API experience

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