Job Details

Description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How You’ll Make An Impact

As the Systems Administrator I, you will be responsible for day-to-day support desk tickets. You are the first point of contact for client-initiated tickets. The primary focus is working on tickets within the allowed time frame also respecting SLO. The focus is also to try and prevent further escalations of a ticket and provide first touch resolution. Quality of service and response time is key. The ideal candidate would have the ability to work in a fast-paced environment quickly and effectively switching from task to task.

Location and Work Expectations

This is a hybrid role – approximately 50% remote/50% onsite, onsite work with be performed at client offices located in the Austin, TX region. The specific allocation of remote versus onsite requirements fluctuates based on workload or specific demands.
Monday – Friday, 9am – 6pm CST
On-Call rotation schedule, one week approximately every 7 weeks.
Equipment is provided, Must have home internet connectivity of at least 20 mbps upload and 20 mbps download.

What You Will Be Doing

Accept overflow of incoming client calls. Provide service or route as needed.
Follow processes and procedures for movement of client service requests within and out of the department
Recognize opportunities and update infrastructure documentation
Service request ownership
Conduct root-cause analysis for recurring problems
Recognize lapses in system requirements, processes, and design specs based on organizational needs, security/compliance policy, and industry trends
Perform software upgrades
Troubleshoot client issues, finding root cause and resolving
Knowledge of and adherence to industry best practices regarding security
Provide technical leadership both internally and externally
Use client reports as starting point, find evidence then perform root cause analyses
Work within the parameters of the position regarding time invested in resolving client requests

You’ll be successful in this role if you have

2-3 years Help Desk experience
Technical experience supporting, administration and troubleshooting Microsoft Desktop and Server operating systems and applications
Familiarity with network hardware (Firewalls, Managed Switches, WAPs)
Demonstrated knowledge of MS Exchange and Office365 and related e-mail technology
Ability to navigate Hyper-V console to troubleshoot storage and availability issues in regard to virtual machines.
Ability to provide escalation support
Ability to identify imminent failures and escalate as needed
Generate and provide vendor access accounts following industry security best practices
Create limited domain user accounts and delegating local server administration as needed
Provide a secure remote access method as appropriate
Ability to optimize, apply, filter group policies both by item level filtering and by security groups
Ability to audit and implement "need to know" permission/access control
Share drive permissions
Make efficient use of security groups (eg not use the default Domain Users group)
Demonstrate intermediate knowledge of at least one cloud platform and how to navigate its console.
Ability to identify misconfigured services or applications and escalate as needed
Ability to review, refine and create SOPs
User creation/departures
Software deployments
VOIP phone support
Apple Mac OSX support

Required Language Skills

Ability to communicate professionally, in English, both written and orally
Ability to write business correspondence and process procedures
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

Desired Certifications

CompTIA A+
Network +
Security +
MCSA
Desired Education: Associate’s Degree in Computer Science, Information Systems, Engineering or other related discipline Preferred

Benefits And Perks

Medical, Dental and Vision coverage for employee and family
401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
Health Savings Account (HSA) Options / PPO Options
Employee Assistance Program
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
Education Reimbursement Program
Generous Employee Referral Program - cash bonus for successful referrals!
Dynamic Recognition and Rewards
Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent

The base pay range for this position is expected to be between $45,000 and $52,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried/Exempt

Work Authorization Criteria

We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements And Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 01/09/2026.

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