The Helpdesk System Administrator will support the C2BMC program and will primarily be responsible for providing help desk support for C2BMC Global customers by troubleshooting and remedying a wide variety of technical issues on both Linux and Windows systems.

Location

Colorado Springs, CO (Schriever SFB)

The Work You’ll Do

We are seeking a detail-oriented and highly motivated Help Desk System Administrator to join our team in Colorado Springs. This role focuses on providing help desk support for C2BMC Global customers by troubleshooting and remedying a wide variety of technical issues on both Linux and Windows systems. Typical duties include configuring and managing Linux and Windows Operating systems to include implementing operating system enhancements to improve reliability and performance; installing software; applying and enforcing security policies using windows group policy and automation tools such as Ansible and PowerShell; and deploying and maintaining virtual machines in a complex, hyperconverged infrastructure.

What You’ll Bring

Bachelor’s Degree and 0-2+ years’ experience, or a Master’s Degree and 0+ years’ experience.
Active Top-Secret clearance required to start, with eligibility to obtain TS/SCI.
Active IAT Level II Certification (Security+ or equivalent) required to start.
Experience with system administration in both Windows Server and Linux operating systems.
Experience with troubleshooting and resolving technical issues via phone, IM/Chat, and other collaborative methods.
Familiarity with a scripting language, such as PowerShell, Bash or Python, and/or automation tools, such as Ansible.
Attention to detail and excellent communication skills.
Experience with using a help desk ticketing system, such as ServiceNow, Remedy, or Atlassian JIRA, for recording details of work performed and tracking information for future reference.
Ability to develop and follow documentation including standard operating procedures (SOP) of complex technical solutions and procedures using enterprise tools such as Atlassian Confluence.
Experience supporting users in an enterprise-level system, demonstrating your ability to handle complex technical issues and provide effective solutions.
Experience designing, developing, and maintaining Ansible playbooks, roles, and modules.
Prior experience with a Hyperconverged on-prem cloud platform such as Nutanix or VMware.

Salary Range: $60,000-$97,000

Our Approach

At SecureStrux, we are committed to core values that guide the way we work with one another and our clients. As a team member, you will Create Team Synergy, Drive Continuous Innovation, Deliver with Integrity, and have the Freedom to Own it. Our thriving company culture supports our employees as they seek to grow with us!

What We Offer

Between our virtual environment where you can evaluate recent technologies and enhance your skills, and a generous annual professional development stipend, you will join a team that enjoys working on leading-edge technologies for world-class clients. We offer a robust total compensation package that includes comprehensive health benefits to support you and your family, flexible time off, continuing education allowance, a donation allowance for charitable causes, and a matched 401k.

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Helpdesk System Administrator