Work Location:

New York, New York, United States of America

Hours:

40

Line Of Business:

TD Securities

Pay Detail:

$150,000 - $180,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred Qualifications:

Global Payment and Deposit Solutions (GPDS) builds and transforms the operating model and infrastructure capabilities that support the Payments and Deposit Services of TD Securities. Our mission is ‘To Deliver World Class Service’ to all internal and external clients as we place a focus on people, processes, and controls. To achieve this, we need great people that are innovative, customer-focused and have a continuous improvement mindset along with strong knowledge of payments and deposits.

GPDS is a rapidly evolving and dynamic team and for highly motivated professionals looking to make an impact. We are looking for individuals who will help us shape the Future of Payments for TD and continue to build TD's presence and influence within the industry. We are responsible for the delivery of TD's Payment Modernization Program including regulatory, cybersecurity, payment products, SWIFT, and Correspondent Banking Services related projects for TD's global footprint. Our projects are designed to deliver the future of payments, including innovative business services, data models, and best in class technology infrastructures that support over $5 Trillion (and rapidly growing) worth of payments daily.

Position Overview:

This position is for a Business Capability Owner Delegate in our Payment and Deposits Solutions team and requires subject matter expertise in payment & deposits product domains and substantial knowledge in product capability ownership. The candidate will be responsible for specialized product development of payment and deposits capabilities using Agile/Scrum methodologies. This will be accomplished by integrating knowledge of how Payments and Deposits functions deliver outcomes for multiple business areas at leading financial institutions. The role involves interpreting business challenges, recommending development opportunities, leading cross-functional projects, and developing new solutions. Effective communication, stakeholder management, and ability to build alignment with senior management are essential.

Job / Role Responsibilities:

Product & Capability Ownership:
Lead and integrate cross-functional understanding of Payments & Deposits Products, including the Strategy, defining Product Vision, Business Capability Maps, and Business Outcomes Roadmaps tied to business goals.
Monitor the regulatory environment, understand emerging industry mandates, and ensure these are incorporated into Product Strategies, considering impact to business stakeholders and customers.
Explore new product capabilities, develop business cases for product requests and confirm product initiative scope to be shared across impacted stakeholders.
Identify, document, and validate current state processes and support stakeholders to design the desired future state target operating model (TOM); provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
Lead, analyze, document, and manage requirements with stakeholders by applying a variety of techniques to probe, elicit, challenge, understand, and gain consensus on requirements.
Prioritize requirements based on inputs from Business Stakeholders & understanding of broader Roadmap priorities for business outcomes.
Empowered to make delivery decisions and assess/mitigate/manage risks.
Manage end-to-end traceability from business goals to business rules and features, epics, user stories, and test cases.
Drive the team to plan and execute regular Business Stakeholder Demos for completed product increments to demonstrate progress and gather feedback; includes compiling and sharing of team performance metrics.
Plan for people & process changes, coordinate with impacted stakeholders, and execute change plans (i.e., documentation, socialization, communications, training).
Modern Way of Working:
Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.
Leadership:

Stakeholder Management:

Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation:

Convey complex concepts clearly, transforming information into compelling business narratives.
Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving:

Utilize critical thinking and conflict resolution skills to address complex challenges.
Recommend best practices for improving products, processes, or services.
Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Education & Experience:

Undergraduate degree required.
7+ years relevant experience.
3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.
Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

Payment & Deposits Product & Capability Domain Knowledge:

Substantial knowledge of SWIFT messages, ISO20022, MX and MT formats.
Deep understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
Knowledge of non-wire payment methods like drafts and checks.
Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting.
Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset.
Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
Experience with payment data, canonical models, and payment data mapping.
Ability to create and document Target Operating Models (TOMs) and define how opportunities and challenges will be delivered through these TOMs.

Preferred Qualifications:

Proficient in MS Office and collaboration tools like Jira and Confluence.
Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
Tier 1 bank or financial institution experience preferred.
Strong oral and written communication skills.
Ability to work collaboratively and independently, exercising sound judgment.
Skilled in data analysis and capable of thriving in ambiguous situations.
Demonstrated storytelling skills and documentation skills.
General Job Description

The VP, TDS Operations leads a group of operational functions and activities via Team Leaders/Operations Officers/ Analysts/Specialists within a unit and provide guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group.

Depth & Scope:

Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
Expert knowledge of the business and operational functions supported
Leads teams with multiple points of internal and external contact including direct contact with Customers
Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning
Requires expert process management knowledge and the risk profile for team processes supported
Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate
Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers

Education & Experience:

Undergraduate degree/ college diploma preferred and/or
6+ years relevant experience and 4+ years of people management experience
Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.
Knowledge of current and emerging trends in the industry and market
Knowledge of risk management environment, standards and regulations
Strong knowledge of process management to drive efficiency
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Skill in managing budgets and resource allocation
Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Skill in talent development and performance management
Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
Skill in negotiation and partnership
Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo
Skill in leadership, mentoring, coaching and performance management
Ability to exercise sound judgement in making decisions
Ability to communicate effectively in both oral and written form with partners at all levels including senior management
Ability to work collaboratively and build relationships across teams and functions
Skill in organization and time management
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to work successfully as a member of a team and independently
Ability to process and handle confidential information with discretion

Customer Accountabilities:

Leads respective group within a business unit in delivering operational support to the assigned areas
Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities
Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience
Secondary escalation point for significant risks/exceptions
Monitors service and control standards against overall business/department objectives
Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement
Negotiates and help to resolve complex and/or escalated issues
Builds a client-centric, collaborative and innovative culture

Shareholder Accountabilities:

Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements
Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile
Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality
Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed
Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented
Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits
Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.
Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity
Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area
Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements
Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments
Assesses performance based on team and function analytics

Employee/Team Accountabilities:

Provides both leadership and guidance in managing the overall team
Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards
Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Creates a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo
Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues
Encourages good working relationships with other functions and teams
Promotes a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
Facilitates change through positive reinforcement of milestones and successes as well as encouraging open discussion
Operates with a One Team mindset
Supports an environment where the team freely escalates performance and production challenges

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

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