Job Posting: Tier 2 Systems Administrator

Company: Upper 90 Solutions

Location: Utica, New York (Hybrid/Onsite)

Salary Range: $55,000 – $73,000

About Us

We are a Managed Service Provider (MSP) serving small to mid-size businesses across Central New York. We pride ourselves on building strong relationships with our customers while delivering high-quality IT support, cloud solutions, and system deployments.

Role Overview

We’re seeking a Tier 2 Systems Administrator to join our team. You’ll be responsible for supporting client environments, resolving escalated issues, and assisting with small-to-medium projects. This role is perfect for someone who thrives in a fast-paced MSP setting and enjoys working directly with customers.

Key Responsibilities

Resolve escalated helpdesk tickets (Microsoft 365, networking, VoIP, e-mail, ERP applications, hardware).
Deploy and configure PCs, laptops, and servers.
Manage Active Directory, Azure AD, Intune, and Microsoft 365 apps.
Troubleshoot networking issues (firewalls, switches, Wi-Fi).
Assist with client migrations, upgrades, and backup solutions.
Document processes and provide excellent customer communication.

Qualifications

3–5 years of IT support or system administration experience (MSP experience a plus).
Strong knowledge of Microsoft 365 and Windows Server environments.
Experience with virtualization (VMware/Hyper-V) and networking basics.
Excellent communication, project management, and client-facing skills.
CompTIA Network+, Microsoft 365 certifications, or similar preferred.

What We Offer

Competitive salary ($55k–$73k, depending on experience) and benefits package.
Exposure to diverse technologies in an MSP environment.
Opportunities for professional growth and certification support.
Collaborative, small-team culture where your contributions matter.

How to Apply: Interested candidates should submit their resume and cover letter to employment@upper90solutions.com.

Upper 90 Solutions is an equal opportunity employer.

Upper 90 Solutions

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Tier 2 Systems Administrator