Specific Responsibilities
Qualifications & Experience
Compensation

Specific Responsibilities

Strategy, Leadership & Governance
Develop and maintain a multi-year technology roadmap aligned with organizational strategy, budget, and operating plans; translate priorities into quarterly execution.
Serve on the leadership team; communicate technology risks, investments, and progress to executives and (as needed) the board.
Establish technology policies, standards, and governance to ensure consistency, reliability, and accountability across departments.
Event Technology & Event Execution. Own end-to-end technology readiness and delivery for events/programs where experience, safety, and reputation are on the line.

Pre-Event Planning

Create and drive a technology production plan aligned to the event run-of-show: connectivity, AV/lighting integration, streaming, comms, ticketing access control, POS, onsite support, and contingency plans.
Lead technical readiness checks; confirm escalation plan, bandwidth procurement and redundancy, failover connectivity, and staffing coverage.
Coordinate with operations, marketing, venue, and development teams to ensure event objectives and audience/donor experience requirements are met.

Onsite/Live Execution

Ensure flawless performance of event infrastructure; coordinate internal staff and external vendors during all aspects of events.
Act as executive escalation point for event technology incidents; stabilize service quickly and lead post-incident reviews.

Post-Event

Lead post-event debriefs and metrics: uptime, incident logs, vendor performance, and improvement plan for future events.
Service Provider & Vendor Partnerships
Evaluate, select, and manage third-party partners (managed IT, cybersecurity, ticketing, streaming platform, network providers, CRM/ERP platforms).
Negotiate contracts, SLAs, and pricing; define measurable performance standards (response times, uptime, deliverables, escalation, on-site coverage).
Maintain a preferred provider benchmark and disaster recovery for mission-critical services (events, system backups, security monitoring, connectivity).
Partner with operations leadership on vendor coordination practices commonly used in venue/event environments (estimates, scopes, staffing plans, onsite protocols).
Systems, Infrastructure & Service Delivery
Ensure reliable core infrastructure (identity/access, endpoints, network, Wi-Fi, cloud services, collaboration tools) and a high-quality support experience
Oversee applications portfolio (CRM, fundraising, finance systems, HRIS, ticketing/registration, data interfaces) and prioritize improvements based on impact and risk.
Lead major implementations and digital transformations (e.g., CRM migration initiatives), aligning stakeholders, vendors, timeline, and change management.
Cybersecurity, Risk, and Compliance
Own cybersecurity strategy: risk assessments, endpoint protection, phishing training, logging/monitoring, incident response, and business continuity.
Ensure data privacy and regulatory compliance appropriate to the org (e.g., donor data/PII; program-specific requirements).
Establish security-by-design practices for event technology (temporary networks, vendor access, streaming platforms, guest Wi-Fi segmentation where applicable).
Data Governance & Analytics
Build a data governance approach: data definitions, stewardship, access controls, retention, and quality.
Promote data-informed decision-making through dashboards and reporting for programs, fundraising, operations, and event performance.
People, Budget, and Operational Management
Lead and develop a high-performing team; hire, mentor, and evaluate staff and contractors.
Own technology operating and capital budgets; control spend, lifecycle management, and total cost of ownership.
Create sustainable processes: asset management, change control, documentation, and on-call coverage for critical events.

Required

10+ years progressive technology leadership (IT, engineering, systems, or digital transformation), including 5+ years leading teams and vendors.
Associate or bachelor’s degree.
Demonstrated success managing third-party providers, contracts, and SLAs.
Experience delivering technology for live events and mission-critical operations (venue, broadcast, large interactive conferences, hybrid events), including rehearsal and incident management.
Strong knowledge of cybersecurity, SaaS platforms and incident response.
Ability to communicate clearly with non-technical stakeholders and board/executive audiences.
Experience managing a Microsoft O365 tenant and associated blades – including InTune, Defender, Exchange, and SharePoint.
Must be available for evening/weekend coverage for key events and critical incident response as required.
Provide onsite support for major productions/events and vendor-managed work as needed.
Must be able to lift 50 lbs.

Preferred

Non-profit experience (fundraising CRM, donor data, grant/program reporting) and mission-driven operating models.
Experience leading CRM migrations/ digital transformations (e.g., to Salesforce or equivalent).
Strong knowledge of hardware components. A+ Certification or similar workplace experience, preferred.
Experience managing and troubleshooting networking, switching and perimeter security devices. Working knowledge of Cisco, Meraki, Ruckus, and Watchguard systems, preferred.
Familiarity with modern event technology stacks: streaming, registration/ticketing, event apps, onsite connectivity and AV coordination.
Bilingual (Spanish)

This is a salaried-exempt, full time year-round position eligible for all VVF employment benefits.

Salary range is $155,000 – $175,000 based on experience.

In-person position required to be performed on-site at VVF’s office in Avon, CO, with required travel to other office locations and event venues as needed.

Benefits

Our employees are a critical part of who we are and employee wellness is an important priority for our organization. As a result, we offer an array of employee benefits, including but not limited to:

Affordable HDHP employee and family health insurance plan
Dental Plan
Vision Plan
Flexible Spending Account
Health Savings Account with company match
401k Retirement Plans with company match
Basic Life Insurance
Short and Long-Term Disability Plans
Paid Time Off
Paid Sick Leave
Volunteer Time Off
Sabbatical Program
Employee Assistance Program
Added Perks!
- Free employee ski pass or wellness stipend
- Tickets to shows at the Vilar and The Amp
- Discounts at The Amp and Vilar concessions
- Tuition reimbursement
- Cell phone stipend

Vail Valley Foundation

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Chief Technology Officer | VVF