Position Announcement

At Utah Valley University, the Telecom Administrator – Network Infrastructure plays a vital role in sustaining the technology foundation that powers learning, research, and campus operations. Working under the direction of the Sr. Telecom Engineer, this position provides hands-on expertise in installing, maintaining, testing, and documenting the university’s network physical layer—including copper and fiber cabling, analog telecom lines and devices, and related telecommunications equipment. This role offers the opportunity to apply technical skill in a dynamic higher education environment where reliability, innovation, and service excellence directly support student success and institutional growth.

UVU offers a collaborative and mission-driven workplace where technology professionals contribute to meaningful, campus-wide impact. In addition to hands-on infrastructure work, this role supports long-term planning by evaluating products and vendors, maintaining accurate documentation and inventory, and partnering closely with network and IT teams. Applicants will find a stable, growth-oriented environment with competitive benefits, a strong sense of community, and the opportunity to build and maintain the systems that keep a thriving university connected.

Summary Of Responsibilities

Physical Layer Installation, Maintenance, and Troubleshooting Installs, terminates, labels, tests, and certifies copper and fiber optic cabling to support university network and telecommunications services. Installs and supports analog telecom lines, devices, and related infrastructure. Diagnoses, troubleshoots, and repairs physical layer connectivity issues to minimize service disruptions. Performs preventative maintenance and testing to ensure reliability, performance, and compliance with applicable standards. Coordinates installation activities with network engineers and IT staff to support new construction, renovations, and equipment deployments.
Documentation, Records, and Inventory Management Maintains accurate and up-to-date documentation of the university’s physical network infrastructure, including cable routes, terminations, closets, and equipment locations. Coordinates and maintains records for all physical cabling installations, modifications, and removals. Maintains inventory of physical layer materials, tools, and parts to ensure availability for ongoing operations and projects. Updates records to support troubleshooting, audits, capacity planning, and long-term infrastructure management.
Product Evaluation and Infrastructure Improvement Researches, evaluates, and recommends physical layer cabling solutions, components, tools, and manufacturers to improve performance, reliability, scalability, and cost efficiency. Assesses existing infrastructure and identifies opportunities for upgrades, standardization, or replacement. Collaborates with the Sr Telecom Engineer and network team members to support infrastructure planning and continuous improvement initiatives.
Customer Service and Cross-Team Coordination Provides professional customer service to faculty, staff, and departments during installations, repairs, and troubleshooting activities. Communicates clearly regarding work schedules, service impacts, and resolution timelines. Coordinates with network, telecom, and other IT team members to ensure effective service delivery and alignment with broader technology initiatives.
Other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited institution with a bachelor’s degree in Information Technology, Computer Science, or technology-related field, plus 1 year of experience; OR any combination of education and experience totaling 5 years.

Preferred Qualifications

BICSI Installer 2 - Copper
BICSI Technician

Knowledge / Skills / Abilities

Knowledge

Knowledge and experience working in a customer service, team-oriented, collaborative environment.
Knowledge and experience with presenting ideas in user-friendly language.
Knowledge of TIA copper standards
Knowledge of physical layer installation and troubleshooting practices for copper, fiber, and network equipment.
Knowledge of fiber cleaning best practices.
Knowledge of physical installation of network equipment.
Knowledge of analog phone installation and troubleshooting.

Skills

Skills in capacity planning, systems design, and audit response.
Skills with conflict resolution.
Skills with copper and fiber termination techniques and best practices.
Skill in customer service.
Skill in working within a team environment.
Skill in communicating in verbal and written form.

Abilities

Ability to exercise effective interpersonal, problem solving, and decision-making skills.
Ability to read, write, and interpret technical documentation and procedures pertaining to network systems and application management.
Ability to think logically, resolve problems, identify tasks, and develop project plans.
Ability to prioritize multiple tasks and requests based on the organizational goals and objectives.
Ability to be self-motivated with a strong customer service orientation and a keen attention to detail.
Ability to present ideas and solutions in user-friendly language.

Woodbury School of Business

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Telecom Administrator - Network Infrastructure