Wright Family Law Group is a fast-growing, virtual-first Massachusetts law firm focused on divorce, family law, and bankruptcy. We represent clients during some of the most stressful transitions of their lives and are known for our clarity, accessibility, and no-nonsense advocacy.

Founder-led and in an active scaling phase, we've built strong marketing and intake systems and continue to expand our legal and support teams. As we grow, we're seeking a hands-on Chief Operating Officer to bring structure, discipline, and operational excellence to the firm—so our attorneys can focus on client results and the firm can scale sustainably.

The COO is the operational integrator of the firm. This role partners closely with the Founder/CEO, Managing Attorney, and Chief Marketing Officer to translate vision into execution. You'll own day-to-day operations, systems, performance metrics, and accountability across the business. This is not a purely strategic role. We're looking for someone who enjoys rolling up their sleeves, fixing what's broken, building systems, and enforcing standards in a high-growth professional services environment.

What You'll Do

Firm Operations & Execution

Own daily operations across intake, legal support, admin, marketing operations, and finance
Identify bottlenecks and design scalable, documented workflows
Implement and enforce SOPs, role clarity, and accountability
Act as the operational decision-maker so the Founder isn't the default escalation point

People, Performance & Accountability

Manage non-attorney team leads (intake, operations, marketing, admin)
Establish KPIs, scorecards, and performance expectations
Oversee hiring, onboarding, performance management, and offboarding
Address underperformance directly, professionally, and promptly

Financial & Business Management

Oversee budgeting, forecasting, cash-flow visibility, and reporting
Monitor profitability by role, department, and service line
Partner with accounting, payroll, and external vendors
Support pricing and retainer strategy from an operational lens

Intake, Client Experience & Systems

Own the operational client journey from intake through case close
Optimize CRM usage, intake workflows, and conversion tracking
Ensure consistent communication standards
Reduce friction points that cause client dissatisfaction or team stress

Technology, Systems & Scale

Oversee the firm's tech stack (Clio, Lawmatics, communications tools)
Ensure systems are configured correctly, documented, and consistently used
Drive adoption of automation and AI-assisted workflows where appropriate
Maintain data security and compliance standards

This Role Is — and Is Not

This role IS:

A builder, fixer, and enforcer
Execution-focused and hands-on
Responsible for operational stability and scale
A true right hand to the Founder

This role is NOT:

A legal role
A passive overseer
HR-only or culture-only
An advisory role without authority

Requirements

7+ years in senior operations or firm management
Proven experience scaling a founder-led organization
Strong financial literacy and KPI discipline
Track record of building systems and enforcing standards
Excellent organizational and communication skills

Strongly Preferred:

Experience in a law firm or regulated professional services
Experience managing virtual or hybrid teams
Familiarity with Clio, Lawmatics, or similar platforms
Comfort working closely with a strong founder personality

Personal Attributes We Value:

Calm, direct, and unflappable
Decisive and comfortable holding boundaries
Highly organized with strong follow-through
Pragmatic and execution-oriented
Earns trust through competence, not title

Benefits

Competitive annual salary
Paid time-off package

Wright Family Law Group

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COO (Chief Operating Officer)