We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. This position is located on-site at a Coretek client location with operating hours from 8am-5pm local time.
Responsibilities:
- Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
- Install, configure, and maintain operating systems and software applications
- Troubleshoot hardware and software issues, escalating complex problems as needed
- Perform routine maintenance and upgrades on IT equipment if needed
- Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool
- Collaborate with remote IT teams - Service Desk and engineers - to ensure consistent service delivery
- Assist with onboarding and offboarding processes, including device setup and recovery
- Ensure compliance with IT policies and security protocols
- Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
- Contribute to the Knowledge Base with updates to existing articles and generation of new articles
- Provide excellent user support via phone, email or in person.
Requirements
Requirements:
- 1-3 years in a desktop administration role or at least 4 years in a Service Desk environment
- Knowledge of Active Directory and M365 tools and processes
- Experience with Teams Voice or other VOIP solutions
- Familiarity of Citrix and AVD virtualization technologies
- Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
- ITIL knowledge including Incident, Service Request and Problem and Change Management
- Occasionally act as an escalation point for Critical outages outside of standard business hours
- Experience with ServiceNow is a plus
- Network (Palo Alto and Arista) troubleshooting experience is preferred
- Reliable transportation
- Must represent Coretek in a professional light when interacting with all employees at the client's location.
Education:
- Bachelor's Degree preferred
- ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred
Benefits
Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.
