We are seeking a skilled mid-level Systems Engineer to join our IT team and provide technical support to our internal employees. The ideal candidate will be a customer-focused individual with excellent problem-solving skills and a passion for helping others.
The Systems Engineer will be responsible for responding to Help Desk inquiries and providing Sr. level Help Desk support for computer, printer, software, hardware, and network-related issues. The Systems Engineer will also be responsible for learning our server environment and assisting the Sr. Systems Administrator in a Jr. Systems Administrator capacity.
This is a full-time position with a competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.
Responsibilities
- Respond to and resolve technical issues reported by employees via ticketing system, phone, email, or in person.
- Provide timely and effective technical support to end-users, escalating issues as needed.
- Troubleshoot hardware and software issues on Windows 10\11 workstations and laptops.
- Troubleshoot printer and printing issues on Windows 10\11 workstations and laptops.
- Install, configure, and maintain Windows 10\11 workstations and laptops.
- Install, configure, and maintain printers.
- Install, configure, and maintain software applications.
- Create new users in Active Directory and Office 365.
- Support users with Office 365 Multi-Factor Authentication
- Remove terminated users in Active Directory and Office 365.
- Maintain accurate and complete records of all help desk interactions in the ticketing system.
- Collaborate with other IT staff to resolve complex technical issues.
- Keep users informed on the status of their issues and provide timely updates as needed.
- Assist with documentation and training of end-users on software and hardware use.
- Continuously improve help desk procedures and knowledge base resources.
- Provide server-side support at the direction of the Sr. Systems Administrator.
- Handling entry-level administrative tasks diligently and efficiently
- Utilizing Microsoft Windows Server, Active Directory, and MS Office 365 for various tasks
- Interacting with vendors and evaluating vendor products
- Performing Windows Updates using Windows Server Update Services [WSUS]
- Monitoring our RMM for server environment alerts.
- Setting up new servers
- Configuring and monitoring of server backups.
Qualifications
Skills:
- 6+ years of experience in a Help Desk or technical support role.
- Experience with DHCP, DNS, GPOs, ETC.
- Experiencing supporting a Healthcare Company is a plus.
- Knowledge of HIPAA Rules and Regulations a plus.
- Experience supporting Windows 10 and Windows 11.
- Experience supporting Office 365 for Business Apps and Office 2019.
- Experience creating and deleting users in Office 365.
- Experience creating and deleting users in Active Directory.
- Knowledge of Windows 10\11, including the operating system and applications.
- Experience troubleshooting Computer, printer, hardware, and software issues.
- Ability to manage multiple priorities and handle heavy workloads in a fast-paced environment.
- Strong customer service skills with a desire to help users.
- Excellent communication and interpersonal skills.
- Experience with ticketing systems and tracking tools.
- Experience with Server Backups
- Experience with Server Patching
