Key Responsibilities:
- Serve as point of escalation for IT tickets and complex technical issues.
- Manage and execute infrastructure projects (approx. 40% of role), including:
- Wi-Fi rollouts
- Automated software updates and patch policies
- Run scripts and assist with backend systems tasks (not full sysadmin scope).
- Oversee JAMF administration and automation for Mac environments.
- Collaborate with external JAMF partners; bring advanced scripting and automation in-house.
- Support headquarters and retail locations; occasional walk-up support and ticketing.
- Manage vendor relationships for IT projects and deployments.
- Stay current on cutting-edge technologies, including AI initiatives.
Requirements:
- 5+ years of experience as an IT Technician/SysAdmin or similar role.
- Strong JAMF and Mac administration experience (required).
- Technical expertise across hardware, software, and infrastructure.
- Ability to run scripts and work on backend infrastructure projects.
- Excellent communication and interpersonal skills; able to interact with non-technical stakeholders.
- Interest in emerging technologies and AI.
Day-to-Day:
- 60% ticket support and escalations; 40% infrastructure projects.
- Work closely with Global VP of HR on tech training and enterprise tool rollouts.
- Participate in roadmap discussions for new technologies and AI integrations.
Compensation:
$45/hr to $55/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
