Senior System Administrator – Managed Service Provider (MSP)
Houston, TX (Hybrid)
$85,000-$105,000
We’re a well-established Managed Service Provider (MSP) that has been supporting Houston-area businesses since 2006, delivering high-end IT solutions designed to align seamlessly with real business initiatives. Our leadership team is focused on providing powerful, modern IT support while tailoring solutions to each client’s unique environment. The culture emphasizes quality, accountability, and long-term client partnerships.
We’re currently looking for a skilled and motivated Helpdesk Engineer to join a dynamic MSP support team. This role blends hands-on support with project-based work and offers exposure to a wide range of technologies. You’ll handle everything from day-to-day support to escalated issues, making this a strong opportunity for someone who enjoys variety and growth in an MSP setting.
What You’ll Be Doing
- Respond to and resolve a broad range of support tickets, from Level 1 through escalated Level 3 issues
- Provide hands-on support across core MSP technologies, including:
- Microsoft 365
- Active Directory
- Networking
- Servers and workstations
- SonicWall firewalls
- Ubiquiti switches and wireless access points
- Perform network deployments, including new firewalls, switches, and servers
- Deploy and support Hyper-V hosts and Microsoft Intune solutions
- Troubleshoot complex issues efficiently while maintaining strong communication with clients
- Ensure timely resolution of issues and consistently high levels of customer satisfaction
What We’re Looking For
- Proven experience in a Tier 2 or Tier 3 helpdesk / technical support role
- Experience working in a Managed Service Provider (MSP) environment
- Strong knowledge of Microsoft 365, Active Directory, networking, and firewall management
- Hands-on experience with SonicWall and Ubiquiti products
- Solid server and workstation troubleshooting skills
- Strong problem-solving ability and comfort handling escalated technical issues
- Clear communication skills and the ability to work collaboratively in a team environment
- Relevant certifications are a plus (Microsoft, CompTIA Network+, Azure, etc.)
Compensation & Benefits
- 100% paid health insurance (3 plan options for employees; dependents available at employee cost)
- 100% covered vision and dental
- Quarterly bonuses
- 401(k) with 3% company match
- Certification reimbursement (some certifications include bonus incentives)
- Mileage reimbursement at federal rate, plus parking, tolls, and EZTAG coverage
- Generous PTO
- Paid holidays
- And more
