Tampa, FL, United States
Trending
- Job Identification 42640
- Job Category Technology
- Posting Date 02/09/2026, 01:31 PM
- Apply Before 02/23/2026, 01:31 PM
- Degree Level High School Graduate
- Locations 4202 East Fowler Avenue, Tampa, FL, 33620, US
- Essential Personnel No
Job Description
Hiring Salary: $56,966.00-$61,920.00
Business and Finance Shared Services (BFSS) is a specialized unit within the University of South Florida’s Office of Business and Finance. Our mission is to empower USF’s success by performing accurate and efficient transaction processing guided by a steadfast commitment to compliance and process enhancement. BFSS serves as a "trusted partner" to the university community, providing expert support in areas such as travel, purchasing, PCard, contracts, accounts receivable, and USF Foundation transactions.
By operating as the university's "easy button," our teams leverage their collective expertise to streamline financial workflows, ensure rigorous adherence to the separation of duties, and navigate complex approval channels. This collaborative approach optimizes resource management and ensures fiscal stewardship, allowing USF’s colleges and units to focus on their core missions of student success, research excellence, and community engagement. BFSS strives to be a national model for innovation, collaboration, and effective data-driven decision-making in higher education financial services.
The Systems Administrator I is an entry-level role responsible for the configuration, maintenance, and support of the Jira Service Management environment and related IT systems within the Business & Finance Shared Services department. This role focuses on optimizing system workflows, developing automated reporting tools, and creating data-driven dashboards to support departmental operations and stakeholders. This position provides a foundation for technical growth through collaboration with USF IT, learning, and knowledge sharing while contributing to the team's success.
Responsibilities
Systems Configuration, and Optimization: Assist with system configurations, perform basic optimization tasks to ensure system performance, and follow standard procedures and guidelines for setting up new systems and software as described by standards provided by USF IT. This includes optimizing and configuring the departmental Jira environment to improve service delivery. Configures system and reports on the system for stakeholders and users, specifically by developing and maintaining real-time dashboards and advanced reporting tools to track Shared Services metrics. Collaborates with USF IT teams to keep them informed of configuration changes and achieve outcomes, actively participating in USF IT sprint teams and Agile ceremonies to align technical work with business needs. Escalates configuration changes that would result in connecting multiple systems or creating new features or capabilities to USF IT's Intake process.
Software Maintenance and Updates: Assist with basic software installations and updates on systems, apply routine software patches and updates as part of the regular maintenance schedule, ensure updates are compatible with existing systems and resolve minor issues caused by updates.
Monitoring, Troubleshooting, and Automation: Monitor system health using basic tools, identifying potential issues early. Assist with troubleshooting routine system problems and escalate complex issues. Support basic automation tasks, such as scheduled maintenance or reporting, with a focus on automating Jira workflows to increase efficiency within the Shared Services team.
User Support, Training, and Documentation: Provide basic user support, responding to requests and resolving technical issues. Document user issues and resolutions for future reference. Assist in the creation of user guides and training materials, which are approved by USF IT as aligning to set standards and practices. Provides training and support to users of the system when needed, ensuring Shared Services staff are proficient in utilizing new reporting tools and Jira enhancements.
Knowledge Sharing and Skill Development: Learns from more experienced team members within their department and USF IT and seeks feedback to improve skills. Participates in technology learning, seeks and applies constructive feedback to enhance technical and problem-solving abilities. Shares knowledge and insights with peers to foster a collaborative and supportive learning environment.
Qualifications
Minimum Education & Experience:
High School Diploma or Equivalent and IT certification OR
High School Diploma or Equivalent and 1-year relevant work experience OR
Bachelor's degree in Computer Science, MIS or other field involving software and analytical training
Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.
- Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
- SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
- A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
- (a) Two years of direct experience for an associate degree.
- (b) Four years of direct experience for a bachelor’s degree.
- (c) Six years of direct experience for a master’s degree.
- (d) Seven years of direct experience for a professional degree; or
- (e) Nine years of direct experience for a doctoral degree
- Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
- Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Preferred Experience
Ticketing system expertise (ideally Jira Service Management): Proficiency in managing and configuring service desks to meet departmental needs.
Reporting and dashboard development: Ability to interpret datasets and generate actionable insights through the creation of real-time visibility tools.
Business process mapping and workflow design: Experience in translating complex business needs into efficient technical solutions and structured process flows.
Automation within workflows: Ability to design and implement automated rules and logic (such as triggers, conditions, and validators) to streamline repetitive tasks, ensure data consistency across systems, and accelerate service delivery.
Communication & Collaboration
Ability to translate complex technical concepts into plain language for non-technical stakeholders and requesters of system configurations and reports. Ability to communicate dependencies and needs clearly with USF IT teams and collaborate effectively to resolve issues within the Shared Services context.
Analytical Thinking & Problem-Solving: Ability to identify appropriate analytics tools to meet evolving business needs and generate actionable insights from datasets. Proficiency in interpreting specific business requirements and translating them into sustainable technical solutions within the system.
Adaptability & Change Management: Awareness of how system configuration changes impact other aspects of the system and the broader business operations. Proactive engagement with requesters and stakeholders to provide training and prepare the team for technical or process changes.
Familiarity Scrum and Agile practices.
About Us
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants Have Rights Under Federal Employment Laws
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
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