SYSTEM ADMINISTRATOR (MDM, GOOGLE WORKSPACE & AZURE FOCUS)
Responsibilities
Under the supervision of the IT Manager, the System Administrator will:
- Provide Tier 2/3 technical support and escalation assistance for end users and IT support
staff
- Administer and manage endpoint devices using Mobile Device Management (MDM)
platforms including device compliance, security policies, application deployment, and
conditional access
- Manage and support Google Workspace environment including user provisioning, security
policies, email administration, shared drives, and data governance
- Administer Microsoft Azure and Entra ID including identity management, group policies,
role-based access control (RBAC), conditional access policies, and device enrollment
- Configure, maintain, and secure cloud and on-prem infrastructure including servers,
applications, networking, and security platforms
- Troubleshoot system and network performance issues and recommend infrastructure
improvements
- Install, configure, and maintain Windows Server environments and Windows endpoints
- Perform system backups, disaster recovery testing, and data integrity monitoring
- Deploy operating system images and applications using imaging and deployment tools
- Maintain documentation for IT procedures, security standards, and technical
configurations
- Assist with cybersecurity initiatives including endpoint protection, patch management,
and vulnerability remediation
- Support VoIP and unified communications platforms including email, collaboration tools,
and IP telephony systems
Education
DESIRED SKILLS & EXPERIENCE
- Bachelor's Degree in Information Technology, Computer Science, or related field (or
equivalent experience)
Core Requirements
- Mobile Device Management (MDM) administration (Intune, MaaS360, or similar)
- Google Workspace Administration
- Microsoft Azure / Entra ID Administration
- VMware vSphere management
- Active Directory and Group Policy administration
- Windows Server and Windows endpoint system administration
- Cloud file sharing platforms (Google Shared Drives, Egnyte, or equivalent)
- Endpoint security platforms (EDR/Next-Gen AV, SentinelOne, Crowdstrike)
- Desktop imaging and deployment tools (SmartDeploy, Intune Autopilot)
- Network infrastructure management including switches, routers, and SD-WAN
- Helpdesk/service management platforms (Freshservice)
- Backup and disaster recovery solutions(Cloud based, Druva, Veeam)
- IP telephony systems (Zoom, RingCentral)
Nice To Have Experience
- Azure Virtual Machines, Storage Accounts, and Networking
- Zero Trust security models
- Zerto replication
- Fortigate Firewalls and SD-Wan
- Salesforce administration
- Microsoft D365
Professional Attributes
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- High attention to detail and documentation standards
- Ability to manage multiple projects and priorities
- Self-motivated with a continuous learning mindset
- Strong collaboration and customer service orientation
