6 Month Contract to Hire
On-site 5 days a week
Required Skills & Experience
• 8+ years of experience in IT Management or Service Delivery
• Strong leadership with the ability, to work effectively in a complex, manufacturing environment and be the subject matter expert.
• Strong experience supporting IT Infrastructure, desktop, and site-based IT applications/services.
• Knowledge & support for network operations.
• Working knowledge of emerging technologies.
• Directs 24X7X365 delivery of support services, ensuring and advocating for stability and network performance.
• Leads all critical network incidents and proactively monitor and facilitate incident escalations to ensure minimum resolution time and adequate engagement across IT teams.
• Knowledge of business processes and service delivery with a strong understanding of the integration of business and technology. Understanding IT architecture and systems is a plus.
• Strong customer orientation and demonstrated ability to collaborate with people at all levels in an organization.
• Develops and implement methods to improve operations and reduce costs using knowledge of operations and industry best practices and innovations.
• Ability to lead people and develop high productive teams.
• Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome with the ability to deliver complex information to diverse audiences.
Nice to Have Skills & Experience
- Healthcare industry experience
- Experience supporting manufacturing sites
- Six Sigma certified and ITIL certification is a plus.
Job Description
A mid-sized manufacturing company is seeking a Technical IT Site Lead to join their team to oversee end-to-end service delivery and operations for their manufacturing site in Pleasant Prairie, WI. As an IT Site Lead, this individual will be responsible for ensuring 100% uptime of all site-critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment. In addition, they will support any event failures that occur, and will be expected to oversee expediting service restoration and drive continuous improvement to eliminate risks. They will be expected to lead diverse local teams of internal employees, contractors, and key 3rd party vendors while also communicating with and presenting to upper level leadership to understand the business needs and service opportunities. Along with local IT activities and priorities, the Site IT Leader will be expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc. The ideal candidate for this position should have a background in Networking/ Telecommunications (hands on and leadership preferred) and should have proven experience working in a fast-paced, dynamic environment. This role requires the individual to be onsite 5 days a week and will be expected to be on-call as an escalation point as this is a 24x7 site. This is a 6- 8-month contract to hire opportunity!
Service Delivery:
- Manage all Site IT operations with respect to service delivery. 24x7 on call support.
- Manage incident tickets (i.e., Jira/ServiceNow) to ensure timely resolution; point of contact for escalation of critical service tickets. Ensure customer satisfaction targets are achieved.
- Manage on-site data center operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)
- Management of out-of-scope computing systems (i.e., labs, manufacturing, and process control where applicable).
- Provide comprehensive support for conference room technology, ensuring seamless operation and addressing any technical issues promptly to facilitate effective meetings and presentations.
- Build local expertise by demonstrating a solution-focused mindset, taking ownership and leaning in to support standardization and service improvements.
- Champion business-driven initiatives to adopt modern technologies, spearhead transformation projects, and implement strategic cost-saving measures to drive organizational growth and efficiency.
- Support businesses to adopt new technologies and drive transformation and cost savings initiatives
Enterprise Support:
- Oversee vendor management to maintain and optimize software licensing agreements with key vendors (e.g., Microsoft, DocuSign, Adobe) to meet IT service requirements effectively.
- Responsible for approving the procurement of IT hardware corporate-wide (i.e., IQMS, SharePoint, Active Directory, Azure, etc.).
- Serve as the cybersecurity control owner, responsible for overseeing BSI reviews of actions related to changes in Active Directory and other systems and accountable for approving on Audit board.
- Oversee and manage corporate mobility initiatives, ensuring seamless integration and functionality of mobile device.
Administrative:
- Serve a ROS administrator for Site IT Services.
- Manages overall IT budget for Pleasant Prairie site.
- Establish regular meetings with your team to review Corporate and Site-specific IT goals and priorities, as well as ensure compliance with Safety and Ethics standards.
- Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and corporate strategy.
- Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.
- Provide ongoing development, updates, guidance, and recommendations for operational support across security, compliance, specialized applications, corporate audits, risk and cybersecurity self-assessments, as well as sustainable disaster recovery, business continuity, and the protection of information systems.
Compensation:
$55/hr to $60/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
