Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
The Systems Administrator provide operational technical insights to stakeholders regarding IT system solutions being deployed within the enterprise environment. The IT Systems Administrator will provide technical support for the delivery and maintenance of IT solutions supporting Exelon. Must have the ability to evaluate IT infrastructure and application solutions and make recommendations for supporting application and data workloads within various hosting models. Demonstrate skills for basic monitoring, configuration and maintenance of, current hosting services to support virtual hosting technologies, software defined datacenter technologies, hyper-converged datacenter hardware solutions, and software tools. This role will work in collaboration with other IT teams, their leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large & complex enterprise and real time operational environments.
Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).
Primary Duties
- Take direction from peers to develop future improvement plans, resource requirements, migrations strategies, and project schedules. Understand other technologies and service offerings and their impact to the delivery of cloud based/hybrid/on-prem services. (35%)
- Provide evaluation, testing, lab and mockup solutions as needed. Serve as a resource in assigned daily support and deployments to operations and ensure solutions meet business requirements and operational metrics (SLAs). Responsible for operating and maintaining solutions at the component level, including hands-on configuration, troubleshooting and metrics for cloud based/hybrid/on-prem services. (35%)
- Support projects, planning, maintenance and operations. Work with project teams, application/service support teams and end users to support availability and perform feasibility analysis on potential changes related to infrastructure applications. Provide basic technical knowledge for maintaining performance and reliability of key IT solutions. (15%)
- Learn risks identified during business impact analysis, site risk assessments and disaster recovery planning. (10%)
- Build technical knowledge and business acumen within our own discipline or function. (5%)
Job Scope
- Position interacts with all levels of employees, including executives, vendors, involved in performance, maintenance, review, approval, testing and communication of business plans and services.
- Verify and clarify the needs and expectations of customers.
- Responds quickly and efficiently to customer service requests.
- Participates in and conducts meetings with customers. Keeps customers informed of status via standard reporting techniques.
- Meets the continuing service needs of a customer group, including requests for changes in work content. Responds to customers with an appropriate level of urgency, energy, persistence and tenacity.
- Position has expertise in Microsoft and or Oracle technologies.
- Position has hands-on competency in platform or application area of expertise, and tools/systems associated with these functions.
- 24/7 on-call rotational duties.
- Works under supervision and oversight.
Minimum Qualifications
- Bachelor's degree in computer science or related discipline and 2-4 years' relevant experience in IT infrastructure support, application support, cloud computing, disaster recovery or 3-6 years equivalent combination of education and comparable work experience.
- Demonstrates the ability to influence customers.
- Demonstrated proficiency in at least one operational domain such as storage, compute, database, collaboration, application support, cloud hosting and related technologies.
- Experience with a specialized technical skill set and advanced knowledge in 1-3 technical areas.
- Ability to design and troubleshoot Layer 1, Layer 2 and Layer 3 networks with team oversight.
- Ability to travel domestically.
Preferred Qualifications
- O365 Skills Certifications, Copilot Skills Certifications, Power Platform Skills Certifications
- Experience in M365 Ecosystem, included but not limited to Exchange 2019, Distribution List Management, PowerPlatform Administration and Copilot.
- Ability to triage tickets while providing quality service to end users
Benefits
- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $69,600.00/Yr. – $95,700.00/Yr.
- Annual Bonus for eligible positions: 10%
- 401(k) match and annual company contribution
- Medical, dental and vision insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
- Employee Assistance Program and resources for mental and emotional support
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
- Referral bonus program
- And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
