NOC Technician I
Location: Cary, NC (Hybrid – Tues–Thurs onsite, Mon/Fri remote)
Schedule: 8:00 AM – 5:00 PM (flexibility to work alternate shifts if needed)
Pay Rate: $15-17/h W2
Overview
We are seeking a NOC Technician I to support the Network Operations team in monitoring and maintaining critical infrastructure and network assets.
This role is ideal for individuals who thrive in a fast-paced operations environment and have experience handling high volumes of inbound support calls while troubleshooting technical issues.
The Network Operations team plays a key role in ensuring the stability and reliability of network services while supporting frontline teams in the field and strategic programs.
Responsibilities
- Monitor network systems and respond to alerts, alarms, and incidents
- Open trouble tickets and perform initial triage and break/fix troubleshooting
- Provide end-to-end support for issues within defined areas of responsibility
- Track and document incidents in the ticketing system
- Respond to customer inquiries and network-related issues in a fast-paced environment
- Support network activities and ensure adherence to service level agreements (SLAs)
- Follow documented procedures, technical job aids, and operational guidelines
- Coordinate communications between internal teams, vendors, customers, and third-party carriers
- Open Notice to Airmen (NOTAM) tickets for outages affecting lighted towers
- Escalate unresolved incidents and network impairments within required timelines
- Provide feedback to improve NOC tools, systems, and processes
Qualifications
- Experience in centralized troubleshooting, repair, or technical support environments
- Experience working in a high-volume call center environment handling inbound calls
- 1–3 years of customer service or technical support experience preferred
- Strong written and verbal communication skills
- Ability to work with multiple teams and stakeholders to resolve issues
- Strong organizational and multitasking skills in a fast-paced environment
