About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

What You Will Do

Manage intake, processing, and disposition of physical devices and digital media for incident response, ensuring proper physical space management, chain of custody, forensic imaging, and digital media lifecycle management.
Support the physical and virtual infrastructure used for customer engagement, responding to consultants' and customers' requests related to engagement data and technology.
Collaborate with cross-functional teams to implement solutions that meet functional requirements, including troubleshooting and problem resolution.
Utilize advanced and specialized knowledge of legacy products, services, technologies, and infrastructure to enhance usability, availability, and security.
Leverage expertise in security-related protocols, products, and internally developed technologies to develop innovative security solutions.
Participate in and provide security solutions across all stages of the digital media lifecycle, including forensic imaging efforts and data pre-processing initiatives.
Assist with Change Management procedures by engaging in pre-deployment Quality Assurance testing of planned technology modifications to ensure reliability and serviceability.
Document processes and procedures related to digital media lifecycle management, forensic imaging, and data pre-processing to improve operational efficiency.
Serve as the primary Emergency Incident Response (EIR) Intake consultant, handling inbound calls, verifying customer service levels, creating account records, and leading initial scoping calls.
Coordinate the commercial paperwork required to initiate work efforts, including Engagement Work Orders (EWO) and Statements of Work (SOW).
Manage initial evidence intake for EIR engagements, provisioning forensic tooling such as Endpoint Detection & Response (EDR) agents and other third-party forensic analysis solutions.
Provision cloud analysis Virtual Machines (VMs) for consultants, serving as a subject matter expert on VM provisioning and troubleshooting.
Manage and maintain lab physical equipment to support forensic investigations and incident response efforts.

What You Will Bring

At least 5 years of professional experience with managed threat response and remediation
5 years of experience with threat actor tactics, techniques, and procedures (TTPs), identifying and analyzing vulnerabilities and using tools to exploit them
5 years of experience in digital forensics, network forensics, and security practices
5 years of experience managing incident response engagements, including documentation and case handling in CRM systems
5 years of experience with encryption methods and Multi-Factor Authentication (MFA)
5 years of experience developing end-user documentation
5 years of experience with firewall management and information security protocols
5 years of experience in Microsoft Windows, Linux, and Unix system administration
5 years of experience with network security infrastructure, including load balancers, reverse proxies, and web proxies
5 years of experience provisioning cloud infrastructure using AWS and Azure, and troubleshooting cloud infrastructure issues
5 years of experience provisioning forensic tooling for Endpoint Detection & Response (EDR) solutions
5 years of experience leading Emergency Incident Response scoping calls.
Reports to HQ in Texas. Telecommuting permissible from home office anywhere in the U.S.

In the United States, the base salary for this role ranges from $150,000 to $250,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package.  A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

Resumes to: J. Boyer [email protected] .

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Senior Advisor, Incident Response