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We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Lead Endpoint Management Engineer provides design, implementation, and third level support for enterprise virtual desktop management infrastructure and tools including Omnissa Horizon, VMware vSphere/vCenter/vSAN/ESXi, VMware Aria Operations, Microsoft Remote Desktop Services, and the associated operating system management and integrations. While this position focuses primarily on VDI infrastructure, the Lead Engineer will additionally provide support for other end user technologies.

The Lead Endpoint Management Engineer will ensure that VDI systems are designed to provide timely initial user onboarding and login, will enforce system policy and control, will integrate applications and other services into the virtual environment, ensure security updates are applied within best practice and security framework guidelines, and will lead in the troubleshooting of critical system issues and user facing challenges.

Responsibilities

Design, implementation, and third level support of Omnissa Horizon, VMware vSphere/vCenter/vSAN/ESXi/Aria Operations.
Architecture, oversight, and troubleshooting of virtual desktop and virtual environment policies, configurations, deployments and patching.
Management and support of associated end user technologies including Windows operating system, group policy and software application integrations.
Troubleshooting and resolution of virtual desktop and environment issues, including root cause analysis and escalation to vendors as required.
Integration with various systems management solutions including Active Directory, SAML SSO, security (EDR/EPM), monitoring/end user experience/DEX, connectivity (VPN/Zero Trust), and asset management.
Packaging and deploying applications through systems management tools.
Security patch management.
Escalate problems to management and/or vendors in a timely fashion.
Develop techniques and implement resolution of problems based on root cause analysis.
Follow established Change Control procedures to document all production changes, and to limit unexpected interruptions to the production environment.

Qualifications

Bachelor’s degree in Computer Science or related field; or equivalent work experience.
Minimum 8 years’ experience in Information Technology.
Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders.
Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.
Self-Starter: Ability to work without supervision on large and/or extended term projects.
Technical problem solver, able to identify multiple parallel options for solving a given business problem.
Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables.
Excellent troubleshooting skills are a must in this position.
Knowledge and understanding of common project management concepts.
Understanding of traditional SDLC, Waterfall and Agile project delivery concepts.
Knowledge and understanding of general ITIL concepts.

Primary Technical Skills

Expert knowledge of Omnissa Horizon, VMware vSphere/vSAN/vCenter/ESXi/Aria Operations.
Experience with Dell OME or equivalent out of band server management tools.
Expert level experience integrating with Windows management tools including Microsoft Active Directory Group Policy, FSLogix, Omnissa DEM and AppVolumes, SCCM and Intune.
Advanced level experience integrating endpoint management tools such as EDR (e.g. CrowdStrike, Microsoft Defender for Endpoint), asset management (e.g. Device42, Flexera, Snow, ServiceNow), connectivity (e.g. Cisco VPN, PaloAlto Global Protect, Zscaler ZIA/ZPA), privilege management (e.g. CyberArk EPM, Delinea Privilege Management, BeyondTrust EPM), and digital experience (e.g. Nexthink, Zscaler ZDX)

Secondary Technical Skills

Experience with directory services/SSO platforms (e.g. Entra ID, Active Directory, Okta)
Experience with Microsoft Azure, AVD, Windows 365, and Azure Local/Azure HCI
Experience managing Nutanix Prism/AHV/NC2
Experience with Citrix Virtual Desktops/Virtual Apps/Netscaler and other VDI platforms
Experience in developing, troubleshooting and maintaining endpoint management scripts (e.g. Bash, Windows PowerShell)

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $123,379.00 - $202,694.00 /year.

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Lead Endpoint Management