Department: Arkalytics - Support

Location: Remote

Compensation: $50,000 - $65,000 / year

Description

Why Work Here?
At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.

Founded in 2012, Arkatechture has grown into a nationally recognized data and technology company, partnering with organizations across the fintech, AI, and financial services spaces. We combine deep industry knowledge with technical expertise to help our clients unlock the full potential of their data. Whether it’s modernizing infrastructure, building analytics platforms, or leveraging AI for smarter decision-making, we thrive at the intersection of innovation and impact.

Our team is made up of curious, collaborative, and community-minded professionals who are passionate about solving complex problems and staying ahead of what’s next in data and technology. While our roots are in New England, our reach is nationwide, and we support flexible, remote-friendly work to match.

We offer a competitive benefits package that includes:

A flexible remote work policy with optional access to our Portland, Maine office
A 4-day workweek after 3 years of service
Generous paid time off, including 11 holidays
Medical, disability, life insurance, and optional dental/vision
401(k) retirement plan with company match
Training & certification reimbursement
Milestone recognition programs, annual PTO increases, and more

All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.

The Position
Arkatechture is seeking a Support Desk Administrator to manage and support the operational health, security, and reliability of Arkalytics environments for both internal teams and customers. This role is responsible for system administration, user provisioning, platform configuration, and operational incident response across cloud and analytics platforms. The Support Desk Administrator will proactively monitor environments, maintain system performance, enforce security policies, and support release and deployment processes using established CI/CD and change management procedures. The ideal candidate is a detail-oriented technical professional with strong Linux/cloud administration skills and a passion for platform stability, security, and customer success.

How to Apply
Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. We’re building a diverse team of people who care about doing meaningful work with great people. If that excites you, apply and let’s start the conversation.

Key Responsibilities

Troubleshoot and resolve issues which may require admin privileges and knowledge
Basic operational administration (setting up of permissions, folders, RBAC, policies etc) of all assigned Arkalytics systems (internal and client facing)
Contribute to best practices that can be followed by the Support Services team
Manage and contribute to Admin documentation for the Support Services team
User provisioning (offboarding, onboarding, role changes) following Arkalytics policies
Part of Information security team responsible for Arkalytics platform security
Ensure security controls are in place at all times
Performance tuning of systems
Additional responsibilities as assigned

Skills, Knowledge and Expertise

Requirements

2+ years of experience in a similar individual contributor role
Bachelor's degree in a related field or comparable work experience is acceptable for this position
Strong experience working with Unix/Linux operating systems and administration of such systems
Experience with Tableau, PowerBI or another BI Tool is a must
Experience with cloud computing preferably AWS is preferred
Experience working on a service desk in a customer facing support role
Experience with systems such as Snowflake, Jenkins, OpenVPN, Bitbucket, and Auth0

Preferred Experience

Tableau Server or PowerBI level Certification or a different tier is preferred
Knowledge of Git, Jira, Confluence, Slack in an agile environment
Experience working on a service delivery team
Experience working with financial institutions such as Credit unions, Banks

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