At Quality Claims Management, and our affiliate companies, we have years of expertise in representing financial institutions across a wide range of banking law matters, and we’re looking for passionate, driven candidates to join our dynamic team! With offices in Arizona, Arkansas, California, Colorado, Nebraska, Nevada, New Mexico, Oregon, Texas, and Washington, we offer opportunities across multiple locations.

Our workplace is more than just a job – it’s a supportive, collaborative environment where your contributions truly matter. You’ll be part of a team that values hard work, creativity, and dedication, while enjoying a strong sense of community. We offer performance-based bonuses, competitive compensation, and a range of incentives that reward your success. Plus, with generous benefits, enhanced employer contributions, and paid time off, we prioritize your well-being and work-life balance.

Summary: Negotiate and settle property damage claims on behalf of mortgage lenders and/or consumers.

Key Responsibilities:

Negotiate and settle property damage claims within specific established timelines.
Review and analyze insurance policies to determine coverage.
Investigate validity of insurance claims.
Assess for insurable damage.
Inspect and meet with insurance carriers and/or clients as required.
Track Statute of Limitations.
Evaluate damage estimates from insurance carriers to determine if the settlement amount is reasonable.
Review insurance carrier’s denials against the insurance policy to determine if the denial is warranted.
Challenge insurance carrier’s denials and/or estimates when warranted.
Obtain senior/lead/mentor approval of estimate/denials in unlicensed states.
Obtain senior/lead/mentor approval before closing any files in unlicensed states.
Manage assigned caseload timely and within company guidelines.
Attended company meetings as requested.
Perform special projects/assignments as needed.
Adhere to additional employee responsibilities as outlined in the Policy and Procedure Manual.
Meet performance standards and goals as established in the Employee Performance Plan.
May perform other duties as assigned to support department goals.
May occasionally work extended hours based on operational needs.

Experience and Skills:

One-year real estate, mortgage lending, or loan servicing experience desired. One year insurance industry experience required.
Possess strong oral and written communication skills.
Intermediate level computer skills with MS Office, including Excel, Word, Outlook, Web Basic hardware, software and Internet knowledge.
Ability to work independently and remotely.
Organized, flexible, and can prioritize multiple tasks effectively.
Adaptable to change and working in a dynamic environment.
Ability to work well in a team environment.

Qualifications:

Public Adjuster licenses (home state at minimum) upon hire.
Required to obtain all other required state licenses within one year of employment.
High school diploma required.

Work Schedule:

Report to San Diego, CA, office (2-3 days a week) or remotely from home office anywhere in the U.S. To work remotely, must have fully equipped home office. No field work. Minimal travel required. The work week is typically Monday through Friday, with business hours from 8:00 AM to 5:00 PM.

Salary Range:

The salary for this position typically ranges from $23-$29/hr, depending on qualifications, experience, and other factors. Please note that the final offer may differ based on the candidate's specific qualifications, skills, and experience, as well as internal equity and business needs.

Benefits: Quality Claims Management, and affiliated companies promote work/life balance with a robust wellness program, PTO, remote work, and flexible schedules (when available). Full-time employees become eligible for benefits following a 30-day waiting period, with benefit offerings that include medical, dental, vision, life, AD&D, EAP, STD, and LTD. Additionally the firm provides parental leave for both primary and non-primary caregivers as well. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and short and long-term care insurances, as well as a 401(k)-retirement plan with a company match. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Security Requirement:

While performing the duties of this job, the employee is required to ensure the security and confidentiality of all sensitive information, including but not limited to threats or hazards to the security or integrity of sensitive information that could result in any harm or inconvenience to any customer, employee or company.

Work Environment:

A corporate office environment with a professional setting, characterized by a quiet to moderate noise level. Employees may work in individual or shared workspaces, with standard office equipment such as computers, printers, and telephones. Occasional meetings, collaborative discussions, and business activities may contribute to variations in noise levels.

Next Steps:

Ready to take the next step? Apply now and be part of our thriving team!

Career Center | Recruitment

Notices:

The above information on this job description is designed to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with the knowledge, skills, and abilities of the incumbent.

Quality Claims Management an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Qualified applicants with a criminal history will be considered pursuant to the San Diego County Fair Chance Ordinance, the California Fair Chance Act, and other applicable state or local laws. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made. After making a conditional offer and running a background check, if there are concerns about a conviction directly related to the job, you will be given the chance to explain the circumstances, provide mitigating evidence, or challenge the accuracy of the background report. For more information about the Fair Chance Ordinance, visit the San Diego County Office of Labor Standards and Enforcement webpage.

As part of our commitment to maintaining a lawful and compliant workforce, we participate in the E-Verify program. All candidates who accept a job offer will be required to complete the E-Verify process to verify their employment eligibility in the United States.

Applications will be accepted until 1/31/2026.

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