BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

Privacy Coordinator

WHO WE ARE

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

ABOUT OUR PRIVACY INITIATIVES

BBB National Programs works with individual companies, industry groups, and regulators to develop, monitor, and enforce robust privacy standards. Our trusted privacy programs deliver independent accountability for privacy commitments, whether built on self-regulatory principles or legal requirements, tailored to respond to the unique privacy challenges presented by specific data types, like children’s data, or use cases, such as emerging technologies and cross-border transfers. Together our programs drive the adoption of unified privacy practices, facilitate consumer education and choice, and offer consumers accessible, no-cost privacy dispute resolution.

YOUR IMPACT

The Privacy Coordinator provides day-to-day administrative, customer service, and billing support, assisting the lead(s), including the Deputy Director, Privacy Operations and Vice President, Global Privacy Division and Privacy Initiatives Operations, in administering the BBB EU-US Data Privacy Framework (DPF) Program and in implementing other related privacy initiatives, as needed, within the purview of the Privacy Initiatives team. The Privacy Coordinator assists with daily BBB National Programs DPF Program operations, including responding to applicant and participant inquiries, creating and maintaining accurate participant records, processing payments and issuing invoices. The Privacy Coordinator also supports the Program’s compliance monitoring functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary responsibility for screening new applications to the BBB EU-US DPF program, conducting initial reviews of posted privacy policies and other materials to check for eligibility.
Maintains accurate records of applicants and participating businesses by updating company data in appropriate spreadsheets and databases.
Serves as primary point of contact for new and renewing applicants, providing resources and general guidance, maintaining an open line of communication and responding professionally to inquiries, directing questions to management as needed.
Provides guidance to participating businesses on the renewal process for both the Department of Commerce and DPF program as well as insights on other procedures such as company restructuring Monitors pending applicants, alerting management to red flags that may cause their application to be rejected.
Coordinates execution and transmission of administrative documents (e.g., contracts, invoices) to new participants.
Conducts reviews of all new applicant privacy policies, assisting applicants in meeting all DPF and BBB National Programs’ requirements, reporting to the Deputy Director for final review.
Conducts reviews of participating business compliance with DPF and Program administrative requirements during the annual account renewal process and follows up on deficiencies with participants as needed.
As needed, assists Deputy Director with supporting participants as they pursue approval or re-certification from the Department of Commerce.
Reports regularly to team on observed trends in the application process
Provide thought leadership on trends, observations, and developments to support a forward-looking outlook for the program.
Provide support to the Deputy Director and Vice President with identifying participants for the DPF verification program.

WHAT YOU WILL BRING

Must Have:

Bachelor's degree (B. A.) degree from four-year College or university
2+ years of Privacy experience
Attention to detail, organizational, and analytical skills
Excellent written and verbal communication skills
Proficiency in MS Office, including PowerPoint, Outlook, and Excel, and ability to work with Customer Relationship databases
Self-starter with ability to multi-task on several projects
Ability to create charts, graphs and tables to convey complicated information and sophisticated PowerPoint presentations about the program is highly desirable

Let us know if you have:

IAPP or other applicable certification (e.g. CIPP)
Knowledge of international data privacy compliance, including DPF, CBPR, GDPR, or other frameworks, strongly preferred
Public speaking skills, e.g. participation at industry conferences, webinar presentations, etc.

WHAT WE OFFER:

At BBB National Programs, we bring a growth mindset as we advance our mission and strive to foster trust, innovation, and competition in the marketplace, while cultivating a team of talented and engaged professionals who seek out new challenges and opportunities to catalyze our progress. We are an inclusive organization, bringing a dynamic environment that supports our employees and the meaningful work we do.

Health & Welfare Benefits: You will be offered a comprehensive plan offering health, dental and vision plans, paid short-term disability insurance, and life insurance.

Financial Well-Being: Build your retirement savings with our 401k plan matching up to 7% of your contributions.

Time Off: You will have flexibility for the time you need off from work. We offer a variety of plans including vacation, personal, and sick leave.

Wellness: We promote physical and mental wellness by providing a fully equipped on-site fitness center in our offices and an employee assistance program.

Environment: Our modern headquarters in McLean, VA provides the space for creativity and collaboration, and the technology resources so you can be at your best. We believe that an inclusive workforce is a strength in fulfilling our mission.

BBB National Programs is Great Place to Work® Certified and has been named as a Best Place to Work for Working Daughters.

BBB National Programs is proud to be an equal employment opportunity employer.

BBB National Programs jobs

Privacy Coordinator