Aaron M.
Details
• Monitored all file transfers.
• Documented successful/non-successful transfers and notified appropriate parties.
• Created a strong audit defense for the anticipated future audit requests for all applications transmitted.
• Enforce rigorous compliance with internal guidelines as well as broader banking industry standards and regulations.
2023 : Present
Akkodis
Information Security Specialist @ U.S. Bank
• Guided the successful deployment of a unified Knowledge Base Solution (iGrafx SaaS) to streamline the Information Security Department’s daily operations.
• Tasked with implementing a centralized KB solution that worked for the department.
• Provided comprehensive support to the department’s 160 professionals distributed across six distinct verticals.
• Organized and facilitated regular security assessments and vulnerability scans to identify potential risks and vulnerabilities.
• Designed and implemented comprehensive cybersecurity strategies aligned with business goals to enhance overall security posture and mitigate risks.
• Collaborated with cross-functional teams to design and implement security solutions that achieved specific business needs.
• Leveraged an advanced technical writing acumen and Microsoft Visio to draft business documentation showcasing procedures, work instructions, and process flow diagrams.
• Developed and implemented security policies and procedures to ensure compliance with industry standards and regulations.
2022 : 2022
First American
Information Security Analyst
• Aligned objectives and bridged communications with a multidisciplinary team of support center representatives, senior analysts, QA specialists, and software developers to strengthen system support services.
• Trained and mentored new hires by facilitating interviews and training sessions to support their continued growth and success within the industry; supervised off-boarding processes.
• Administered access controls for the SMS team, ensuring appropriate control access levels were granted to the right users.
• Revamped the internal support infrastructure and improved internal processes and procedures to boost client
satisfaction and retention.
• Increased CSAT scores by 10% over six months following the six months.
2020 : 2022
First American
Senior Software Support Analyst
• Piloted the development of tickets and templates in ServiceNow to drive a surge in team efficiency and productivity.
• Earned recognition as a Subject Matter Expert (SME) in orders and rates, crafting comprehensive documentation on thetopic for use as reference by the team.
2018 : 2020
First American
Software Support Analyst
• Designed and developed a range of technical solutions, adeptly articulating the benefits and ROI of diverse technologies
to a diverse range of clients.
• Consolidated redundancies and improved outdated technology that reached EOL.
• Assessed clients' technology infrastructures, then communicated informed recommendations for upgrades andenhancements to boost performance and security.
2017 : 2018
Xerox
Technology Consultant
About
An innovative professional with a unique fusion of technology and hospitality expertise, I deliver a versatile skill set and a fresh perspective to every organization I join. My strengths lie in technical documentation, process optimization, and cross-functional team communication, driven by an unwavering passion for excellence and a dedication to delivering tangible results. This steadfast approach has empowered me to construct a commendable track record of success across all my ventures.
Staying at the forefront of industry trends is a priority for me. I have obtained certifications in NIST CSF LI, Google Data Analytics, CompTIA A+ & Security+, and have earned my Lean Six Sigma (LSS) Yellow Belt. I am devoted to continuously broadening my knowledge and honing my skills, enabling me to conceive and deliver innovative solutions that provide immense value to my teams and clients.
Key skills and areas of expertise include: Process Improvement, Cross-Functional Team Collaboration, Data Analytics, Cybersecurity, Technical Writing, ServiceNow, Customer Relationship Management, Training and Development.
Profile Photo
