Adrian Ciprian
Details
Amadeus
Information Security Analyst
2021 : 2022
CAREERXCHANGE®, Inc.
Security Analyst II at Telefonica USA
Provide Service Desk Support for users in Canada, USA, and Latin America.
Assist users with password resets to their Active Directory accounts and other Corporate applications.
Enroll users into Movistar MDM AirWatch platform and provide tokens for Android and Apple devices.
Log all Incidents, Queries, and Requests in Service Now ticketing system.
Reimage new laptop shipments and ship out to users.
Remote connect with users to assist with troubleshooting issues and/or software installations.
2020 : 2021
CAREERXCHANGE®, Inc.
SMC IT Support at Telefonica USA
Closely monitor CCTV surveillance and all alarm systems within hotel and residences property. Patrol interior and exterior perimeters to ensure areas meet safety standards and all entry points are secured. Assist guests and employees, defuse and investigate all incidents while keeping proper documentations and reports for hotel records.
2019 : 2020
The St. Regis Bal Harbour Resort
Safety & Security Officer
Provide superior customer service and experience on all inbound calls with card members. Assist card members to understand billing and disputed issues on their accounts. Make reliable suggestions to card members such as setting up notification alerts to stay up-to-date on their accounts, as well as different products that will benefit them according to their everyday usage.
2017 : 2018
American Express
Customer Care Professional
About
Loss Prevention experience, Criminal Justice classes, and a lifelong curiosity about and aptitude for technology are leading me to pursue a career in Cybersecurity with a focus in Cloud and Network Security.
I have always been an energetic problem solver. A background in luxury automotive, hospitality and retail positions has given me a broad understanding of both sales and security. Because of this experience, I take a client-focused approach and strive to communicate effectively, applying Overcoming Objections technique in all kinds of situations.
From a young age, I was encouraged by family and friends to explore technology. I developed a talent for building, installing, maintaining and troubleshooting hardware/software, including firewalls, routers, virtual machines, and anti-virus configurations.
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