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Akira W.
Senior IT Specialist - Cybersecurity
New York, NY, United States
Details
Education:
Bachelor of Science - BS
Information Technology
Florida State University
2012 : 2016
Information Technology
Florida State University
2012 : 2016
Experience:
2022 : Present
ITOCHU International Inc.
Senior IT Specialist - Cybersecurity
• Main point of contact for all IT-related inquiries, issues, and solutions for multiple Chicago-based Japanese companies
Cybersecurity
• Acted as the incident responder for clients with any security incidents
• Conducted investigations for malicious phishing campaigns
• Advised customers with an analysis of an attack’s root cause and developed a remediation plan
• Monitored unusual activity through Microsoft 365 Security & Compliance Center logs, RMM software, and EDR portal
• Familiar with spam filtering with M365 Advanced Threat Protection and Mimecast
Projects
• Participated in multiple network discovery and solution implementation projects
• Surveyed and onboarded a new customer’s IT environment by taking notes of their servers, network devices, licenses, and software management
System Administration
• Responsible for Windows server uptime, maintenance, and updates
• Applied updates to Domain Controllers, File Servers, VM Host Servers, and Application Servers
• Monitored file server storage and physical hardware health
• Ensured virtual servers and hosts have no downtime and monitored VM disk space usage
Firewall and VPN Administration
• Familiar with SonicWall hardware
• Firmware updates, applying licenses, troubleshooting, and user management
Server Backups Monitoring
• Responsible for customers’ backup solutions’ health and efficiency
• Familiar with QNAP NAS devices and StorageCraft Backup Solutions
Microsoft 365 and Azure Administration
• Managed the M365 tenant for multiple clients
• Worked on recommending and implementing new features for the clients' M365 and Azure environments
2021 : 2022
Calsoft Systems
IT Engineer
• Represented Microsoft Japan as their Microsoft 365 technical support
• Supported customers who submitted service requests from the Microsoft 365 Admin Center
• Provided quality technical support to Japanese M365 IT Administrators
• Troubleshooted and assisted customers with everything Microsoft 365-related from SharePoint Online, Exchange Online, Teams, PowerShell, OneDrive, etc
2021 : 2021
Upwork
Microsoft 365 Technical Support Engineer
• In response to the COVID-19 pandemic, I assisted The Alfred hospital to expand their IT hardware capacity during Melbourne’s peak case numbers
• Used Microsoft System Center Configuration Manager (SCCM) and Active Directory daily to deploy images and ensure they had the correct policies, software installations, and network configurations
• Assembled, imaged, and delivered 130 mobile medical workstations and 400 laptops to multiple hospital wards, including 2 coronavirus treatment wards
2020 : 2020
Alfred Health
IT Hardware Deployment Technician
• Provided quality on-site support to 70+ users and provide remote, email, and phone support for off-site IT teams and users
• Completed over 500 tickets
• Used Windows Server Update Services (WSUS) for patch management
• Upgraded the small office’s Internet connection by working with ISP to install fiber optic cable in server room and improved Internet speeds from 10 Mbps to 150 Mbps
• Used VEEAM to monitor file server storage space and backup file statuses
• Monitored firewall and antivirus activity to ensure protection against viruses and malware
• Participated in email migration from on-premises Exchange Server to the cloud with Office 365
• Responsible for on-boarding local and Japanese employees with proper IT hardware and software
• Oversaw the purchasing and management of company smartphones
• Kept track of billing and payments for various IT, software, and telecommunications vendors
• Created and maintained an IT documentation wiki that had detailed step-by-step procedures for various IT processes
• Had plant-side IT teams send quarterly status reports of their IT assets, software versions, and installations
• Implemented and managed an IT asset management system, and used their software deployment feature to deploy security patches or to install new software applications
2017 : 2020
Futaba North America Engineering & Marketing Company
IT Specialist
ITOCHU International Inc.
Senior IT Specialist - Cybersecurity
• Main point of contact for all IT-related inquiries, issues, and solutions for multiple Chicago-based Japanese companies
Cybersecurity
• Acted as the incident responder for clients with any security incidents
• Conducted investigations for malicious phishing campaigns
• Advised customers with an analysis of an attack’s root cause and developed a remediation plan
• Monitored unusual activity through Microsoft 365 Security & Compliance Center logs, RMM software, and EDR portal
• Familiar with spam filtering with M365 Advanced Threat Protection and Mimecast
Projects
• Participated in multiple network discovery and solution implementation projects
• Surveyed and onboarded a new customer’s IT environment by taking notes of their servers, network devices, licenses, and software management
System Administration
• Responsible for Windows server uptime, maintenance, and updates
• Applied updates to Domain Controllers, File Servers, VM Host Servers, and Application Servers
• Monitored file server storage and physical hardware health
• Ensured virtual servers and hosts have no downtime and monitored VM disk space usage
Firewall and VPN Administration
• Familiar with SonicWall hardware
• Firmware updates, applying licenses, troubleshooting, and user management
Server Backups Monitoring
• Responsible for customers’ backup solutions’ health and efficiency
• Familiar with QNAP NAS devices and StorageCraft Backup Solutions
Microsoft 365 and Azure Administration
• Managed the M365 tenant for multiple clients
• Worked on recommending and implementing new features for the clients' M365 and Azure environments
2021 : 2022
Calsoft Systems
IT Engineer
• Represented Microsoft Japan as their Microsoft 365 technical support
• Supported customers who submitted service requests from the Microsoft 365 Admin Center
• Provided quality technical support to Japanese M365 IT Administrators
• Troubleshooted and assisted customers with everything Microsoft 365-related from SharePoint Online, Exchange Online, Teams, PowerShell, OneDrive, etc
2021 : 2021
Upwork
Microsoft 365 Technical Support Engineer
• In response to the COVID-19 pandemic, I assisted The Alfred hospital to expand their IT hardware capacity during Melbourne’s peak case numbers
• Used Microsoft System Center Configuration Manager (SCCM) and Active Directory daily to deploy images and ensure they had the correct policies, software installations, and network configurations
• Assembled, imaged, and delivered 130 mobile medical workstations and 400 laptops to multiple hospital wards, including 2 coronavirus treatment wards
2020 : 2020
Alfred Health
IT Hardware Deployment Technician
• Provided quality on-site support to 70+ users and provide remote, email, and phone support for off-site IT teams and users
• Completed over 500 tickets
• Used Windows Server Update Services (WSUS) for patch management
• Upgraded the small office’s Internet connection by working with ISP to install fiber optic cable in server room and improved Internet speeds from 10 Mbps to 150 Mbps
• Used VEEAM to monitor file server storage space and backup file statuses
• Monitored firewall and antivirus activity to ensure protection against viruses and malware
• Participated in email migration from on-premises Exchange Server to the cloud with Office 365
• Responsible for on-boarding local and Japanese employees with proper IT hardware and software
• Oversaw the purchasing and management of company smartphones
• Kept track of billing and payments for various IT, software, and telecommunications vendors
• Created and maintained an IT documentation wiki that had detailed step-by-step procedures for various IT processes
• Had plant-side IT teams send quarterly status reports of their IT assets, software versions, and installations
• Implemented and managed an IT asset management system, and used their software deployment feature to deploy security patches or to install new software applications
2017 : 2020
Futaba North America Engineering & Marketing Company
IT Specialist
Company:
ITOCHU International Inc.
Years of Experience:
7
Spoken Language:
English, Japanese
Skills
Active Directory, Antivirus, Azure Active Directory, Backup Solutions, Communication, Cybersecurity, Cybersecurity Incident Response, Firewalls, Hyper-V, Incident Response, Kusto Query Language (KQL), Linux, Microsoft 365, Microsoft Azure, Microsoft Defender, Microsoft Endpoint Configuration Manager, Microsoft Exchange, Microsoft Intune, Microsoft Servers, Networking, Network Security, Office 365 Administration, Powershell, Problem Solving, Server Administration, System Administration, Teamwork, Technical Support, Virtual Machines, Virtual Private Network (VPN), VMware, VMWare ESXi, Windows, Windows Server, Windows System Administration, Workstations
About
I am a Senior IT Specialist focusing on Cybersecurity.
I currently live in New York City. I have over 6 years of experience working in IT, and I am a Florida State University graduate with a Bachelor of Science in Information Technology.
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