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Aktarul A.
Information Security Analyst at The Federal Reserve System
Richmond, VA, United States
Details
Experience:
2018 : Present
Federal Reserve System
Information Security Analyst
• Achieved the number one precinct in the eastern district of the US for six months straight.
• Went above district expectations to become the best performing Geek Squad Precinct in the nation for Q1 & Q2 of 2016.
• Maintain high customer satisfaction by providing faster than normal turnaround times for client computer repairs.
• Train new hire Geek Squad Agents with front end client support.
• Diagnose and troubleshoot problems to provide the best solution for clients.
• Provide front end and back end client support daily using NOVA, ETK, and technical knowledge.
• Provide encryption and decryption support on multiple client devices.
• Install and maintain Windows 7 through Windows 10, Apple IOS, Android and Mac OS and Chrome OS on a regular basis over the network as well as in person.
• Involve in providing appropriate escalations and migrations to resolve corporate related customer conflicts.
• Communicate with multiple small companies to identify their technical business needs/wants-mostly dealing with different network architectures.
• Work with team size of seven to accomplish time sensitive projects.
• Work closely with important client data to make sure all sensitive work is done on time.
2014 :
Geek Squad
Consultation Agent
2017 : 2018
Federal Reserve System
Scrum Master
• Troubleshoot client phones and offer the necessary solutions or escalate the issue to National Service Desk (NSD)/ Groupware Leadership Center (GLC Wireless).
• Complete multiple National IT courses to expand knowledge of enterprise IT while applying acquired knowledge on current projects.
• Aid lead technicians in deployment of client devices and accessories.
• Meet with project manager and director to discuss high level overview of projects and establish the business requirements.
• Design and implement a revamped version of department SharePoint site to maintain a user-friendly accessibility for the department as well as the bank’s Records Information Management (RIM) department.
• Install and troubleshot telecommunication devices in different department.
2017 : 2017
Federal Reserve Bank of Richmond
Network Engineer Intern
Federal Reserve System
Information Security Analyst
• Achieved the number one precinct in the eastern district of the US for six months straight.
• Went above district expectations to become the best performing Geek Squad Precinct in the nation for Q1 & Q2 of 2016.
• Maintain high customer satisfaction by providing faster than normal turnaround times for client computer repairs.
• Train new hire Geek Squad Agents with front end client support.
• Diagnose and troubleshoot problems to provide the best solution for clients.
• Provide front end and back end client support daily using NOVA, ETK, and technical knowledge.
• Provide encryption and decryption support on multiple client devices.
• Install and maintain Windows 7 through Windows 10, Apple IOS, Android and Mac OS and Chrome OS on a regular basis over the network as well as in person.
• Involve in providing appropriate escalations and migrations to resolve corporate related customer conflicts.
• Communicate with multiple small companies to identify their technical business needs/wants-mostly dealing with different network architectures.
• Work with team size of seven to accomplish time sensitive projects.
• Work closely with important client data to make sure all sensitive work is done on time.
2014 :
Geek Squad
Consultation Agent
2017 : 2018
Federal Reserve System
Scrum Master
• Troubleshoot client phones and offer the necessary solutions or escalate the issue to National Service Desk (NSD)/ Groupware Leadership Center (GLC Wireless).
• Complete multiple National IT courses to expand knowledge of enterprise IT while applying acquired knowledge on current projects.
• Aid lead technicians in deployment of client devices and accessories.
• Meet with project manager and director to discuss high level overview of projects and establish the business requirements.
• Design and implement a revamped version of department SharePoint site to maintain a user-friendly accessibility for the department as well as the bank’s Records Information Management (RIM) department.
• Install and troubleshot telecommunication devices in different department.
2017 : 2017
Federal Reserve Bank of Richmond
Network Engineer Intern
Company:
Federal Reserve System
Spoken Language:
Bangla, English, Spanish
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