Alana Folger
Details
Organizational Leadership
Bethel University
2020
2022 : Present
Thomson Reuters
Director, Information Security, Premier Customers
Championing the transformation of program policies and operational practices into an effective, functional operational center of the Information Security Risk Management organization that successfully contributes to customer satisfaction. Managing a team of dedicated analysts for daily operational activities to meet defined SLA targets.
2021 : 2022
Thomson Reuters
Manager, Information Security, Customer Trust
Business Information Security Officer - partnered with senior leaders across Legal and Tax applications including product teams to ensure security efforts receive appropriate prioritization and resources and adhere to corporate compliance requirements.
2017 : 2021
Thomson Reuters
Manager, Information Security Risk, Legal and Tax Businesses
Program manager - built and managed the dedicated team responsible for daily operations of the Customer Assurance Program as part of the Information Security Risk Management organization.
2015 : 2017
Thomson Reuters
Manager, Information Security Assurance
Designed, implemented, and managed the Customer Assurance Program. Provided leadership to team members contributing to Customer Assurance Program. Built key relationships cross-functionally to support program adoption and improvements. Engage directly with external customers to support security assurance inquires.
2013 : 2015
Thomson Reuters
Lead Information Security Assurance Manager
Skills
Application Security, Business Analysis, Cross-functional Coordination, Cross-functional Team Leadership, Customer Engagement, Customer Experience, Customer Relationship Management (CRM), Data Center, Information Security, Information Security Compliance, Information Security Standards, Information Technology, Integration, IT Audit, Management, Penetration Testing, Process Improvement, Program Development, Program Management, Project Management, Risk Assessment, Risk Management, Security Audits, Security Compliance, Security Testing, Strategic Planning, Strategy, Team Building, Team Leadership, Third-Party Vendor Management, Thought Leadership, Vendor Management, Vulnerability Management
About
Putting customer experience at the center of service delivery on cyber security assessments, question sets, calls, and all other service provider activities for security assurance. Always striving to grow teams and programs that consistently exceed customer expectations for assurance of the organization's cyber security policy, practice, and compliance. Developing relationships with our customer's security and compliance teams for improved relationships and ease of doing business.
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