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Alex Rector
Cybersecurity Technical Project Manager | CEH, Sec+, ITILv4 | TS/SCI Eligible
Clearfield, UT, United States
Details
Education:
Bachelor of Science in Computer and Information Science
Network Security
ECPI University
2010 : 2013
Graphic Design
Full Sail University
2018 : 2020
Network Security
ECPI University
2010 : 2013
Graphic Design
Full Sail University
2018 : 2020
Experience:
Assist in training for all departments for overlap support and any cross-department end-user training.
Assist in performing root cause analysis and resolve faults and errors in applications.
Assist in developing recommendations for enhancing approaches for software support services.
Assist in developing security baselines and standards for AWS and on-prem resources, hardening and strengthening security to exceed the latest best practices.
Ensure adherence to IT infrastructure standards, policies, and procedures.
Update works instruction documentation and standard operating procedures.
Collaborate with vendors in the research, development, and implementation of various technologies.
Troubleshoot and resolve daily support tickets including end-user support via phone, email, and remote control.
Ensuring assigned operating systems and applications are compliant with all applicable Department of Defense (DoD) directives and guidelines, including Defense Information System Agency (DISA) Security Technical Implementation Guide (STIG) and Information Assurance Vulnerability Management (IAVM) bulletins.
2023 : Present
ALKU Government Solutions
Cybersecurity Technical Project Manager
In the three years as an IT Manager on Hill AFB supporting the CONUS Global NetOps Support Center (GNSC) Authorized Service Interruption (ASI) program we have undergone a multitude of changes through covid and post covid business practices. Upon arriving to this facility there was no continuity, no standard operating procedure, and no accountability of time and work. I quickly implemented a tiered phase rollout of updates that would be adhered to in a timely fashion. With new hires in the pipeline, I had to quickly learn my job and to formulate a plan of action & milestones to ensure the proper training and readiness was available to them (Phase One). My team and I created the foundation and we then specialized in particular sectors to create a continuity book, policies, and standard operating procedure to be shared (Phase Two). I specifically worked on the OCONUS (Overseas), Transport, and Power (Base Operations). Creating a process checklist that would be followed for optimal completion time and minimized errors. Working with privatized vendors, Military organizations, and special operations on a daily basis gives me the exposure to utilize my soft skills and project management to its fullest across the Defense Information Systems Network (DISN). Following this, I spearheaded the ticket managing system through Remedy on SIPR and creating a database tracker of all our work across 14 employees through Microsoft Access on NIPR. The last phase included metrics for key leadership and to determine where the analysis was failing in our received/executed work. I implemented a grading scale per every technology that we utilize to grade against to determine if remedial training was viable.
2020 : 2023
DISA
Authorized Service Interruption Manager
● Conducting IAVM network security scanning using the Assured Compliance Assessment Solution
(ACAS) scan tool, Audit and data security analytics and Host Based Security System (HBSS) to
monitoring and identifying network and system vulnerabilities; scanning of all
unclassified servers, devices, and workstations on the networks to validate compliance;
● Conducting vulnerability scans and network security assessments/reports; and supporting
Information Awareness (IA) project management by preparing and coordinating project
authorization documents, operational benefit statement and cost comparisons of alternatives.
● Knowledge of the Assured Compliance Assessment Solution (ACAS) or Tanium or System
Center Configuration Manager (SCCM) for the identification and remediation of vulnerabilities
pertaining to Defense Health Agency (DHA).
● Managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit
(MDT) and System Center Configuration Manager (SCCM). Involved in planning, conducting
comprehensive testing, user acceptance, and production implementation, ensuring appropriate
security and access controls are in place for Eisenhower Army Medical Center.
● Integrating several hardware, software, and/or IT related services to provide and integrate
information systems; delivering timely, efficient, and effective virtual and onsite IT support to all
end-users; providing technical support of PC and PC peripheral design features, hardware,
software, or operating system capabilities, system integration and interoperability requirements;
and modifying hardware, software, and operating systems to meet user needs.
● Use System Center Configuration Manager (SCCM) to image or reimage workstations and
laptops in the Tech room or throughout the Depot.
2019 : 2020
Drayton, Drayton & Lamar Inc.
Microsoft SCCM Administrator
Tier 3 Support Specialist [Secret Clearance] for 24x7 military health network, consisting of ~3500 virtualized Windows Server hosts, in farms distributed worldwide, hosting multiple third-party applications via Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View.
Utilizing Remedy help desk, provide final-resolution assistance to non-technical end-users, as well as interact with various vendor support teams and associated staff, in support and maintenance of Accelera Solution, Inc.'s contractual service-level agreements.
Managed and administered a wide array of Windows 2008/2012 servers in support of PCI DSS / SSAE security compliance. Network fundamentals utilized through consistent attention towards IP subnets, VLANs, ACLs, VPN, and DNS creation for the whole site picture topology of Mount Pleasant LAN, Charleston DC/Greenville DC, and overseas clientele. Analytical skills exercised daily while managing multiple projects in lieu of operating a help desk of auditors, sales, remote sales, and managers (+70 personnel). Was responsible for the purchasing, maintenance, and warranty usage of Dell Server Hardware, Palo Alto Next Generation Firewalls, Cisco Adaptive Security Appliance (ASA), Cisco Switches, Three tiered Aruba Networks WLAN prod/dev Wi-Fi, Nagios Configuration, Nimble Storage, VMware, Hyper-V and KVM, AlienVault, NetApp, D-Link site CCTV security camera, Security Policies, and Documentation and continuity book creation/annotation.
Added and removed Organizational Unit (OUs) for published applications to ensure users were in their correct distribution group according to permissions and site. General maintenance through
adding, modifying, deleting, and moving servers to correct OUs in Active Directory. Installed DOD patches onto servers and STIGGED servers in the environment. Read and monitor network scans to see what servers needed to be patched to be with in
compliance.
2016 : 2019
Accelera Solutions
Tier III Citrix Support Engineer - Application Virtualization Hosting Environment (AVHE)
• Managed and administered a wide array of Windows 2008/2012 servers in support of PCI DSS / SSAE security compliance
• Provided daily server maintenance that included adding or removing servers from load to isolate servers with issues, checking user sessions to remove extra login sessions, deleting corrupt profiles on servers
• Troubleshooting and routine roles included account unlock/lock, password reset, high level application usage, ticket creation and allocation, monitoring and responding to incoming Remedy tickets, prioritizing and escalating service support as needed
• Performed diagnostic testing and software repairs within warranty status of Dell, HP, Lexmark, and many more Commercial Off The Shelf (COTS) hardware pertaining to Life Cycle Replacement program for replacement of outdated systems
• Responsible for installing, configuring, troubleshooting, and providing technical training pertaining to personal computers (PC's) and associated peripheral devices in response to customer requirements
• Network fundamentals utilized through consistent attention towards IP subnets, VLANs, ACLs, VPN, and DNS creation for the whole site picture topology of Mount Pleasant LAN, Charleston DC/Greenville DC, and overseas clientele
• Analytical skills exercised daily while managing multiple projects in lieu of operating a help desk of auditors, sales, remote sales, and managers
• Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems
• Overseen the purchasing, maintenance, and warranty usage of Dell Servers, Palo Alto Firewalls, Cisco Adaptive Security Appliance, Cisco Switches, Aruba Networks WLAN prod/dev Wi-Fi, Nagios Configuration, Nimble storage, VMware, Hyper-V and KVM, AlienVault, NetApp, Security Policies & Documentation and continuity book creation/annotation.
2016 : 2016
Apex Systems
Senior System Administrator
Assist in performing root cause analysis and resolve faults and errors in applications.
Assist in developing recommendations for enhancing approaches for software support services.
Assist in developing security baselines and standards for AWS and on-prem resources, hardening and strengthening security to exceed the latest best practices.
Ensure adherence to IT infrastructure standards, policies, and procedures.
Update works instruction documentation and standard operating procedures.
Collaborate with vendors in the research, development, and implementation of various technologies.
Troubleshoot and resolve daily support tickets including end-user support via phone, email, and remote control.
Ensuring assigned operating systems and applications are compliant with all applicable Department of Defense (DoD) directives and guidelines, including Defense Information System Agency (DISA) Security Technical Implementation Guide (STIG) and Information Assurance Vulnerability Management (IAVM) bulletins.
2023 : Present
ALKU Government Solutions
Cybersecurity Technical Project Manager
In the three years as an IT Manager on Hill AFB supporting the CONUS Global NetOps Support Center (GNSC) Authorized Service Interruption (ASI) program we have undergone a multitude of changes through covid and post covid business practices. Upon arriving to this facility there was no continuity, no standard operating procedure, and no accountability of time and work. I quickly implemented a tiered phase rollout of updates that would be adhered to in a timely fashion. With new hires in the pipeline, I had to quickly learn my job and to formulate a plan of action & milestones to ensure the proper training and readiness was available to them (Phase One). My team and I created the foundation and we then specialized in particular sectors to create a continuity book, policies, and standard operating procedure to be shared (Phase Two). I specifically worked on the OCONUS (Overseas), Transport, and Power (Base Operations). Creating a process checklist that would be followed for optimal completion time and minimized errors. Working with privatized vendors, Military organizations, and special operations on a daily basis gives me the exposure to utilize my soft skills and project management to its fullest across the Defense Information Systems Network (DISN). Following this, I spearheaded the ticket managing system through Remedy on SIPR and creating a database tracker of all our work across 14 employees through Microsoft Access on NIPR. The last phase included metrics for key leadership and to determine where the analysis was failing in our received/executed work. I implemented a grading scale per every technology that we utilize to grade against to determine if remedial training was viable.
2020 : 2023
DISA
Authorized Service Interruption Manager
● Conducting IAVM network security scanning using the Assured Compliance Assessment Solution
(ACAS) scan tool, Audit and data security analytics and Host Based Security System (HBSS) to
monitoring and identifying network and system vulnerabilities; scanning of all
unclassified servers, devices, and workstations on the networks to validate compliance;
● Conducting vulnerability scans and network security assessments/reports; and supporting
Information Awareness (IA) project management by preparing and coordinating project
authorization documents, operational benefit statement and cost comparisons of alternatives.
● Knowledge of the Assured Compliance Assessment Solution (ACAS) or Tanium or System
Center Configuration Manager (SCCM) for the identification and remediation of vulnerabilities
pertaining to Defense Health Agency (DHA).
● Managing enterprise Windows image deployments utilizing the Microsoft Deployment Toolkit
(MDT) and System Center Configuration Manager (SCCM). Involved in planning, conducting
comprehensive testing, user acceptance, and production implementation, ensuring appropriate
security and access controls are in place for Eisenhower Army Medical Center.
● Integrating several hardware, software, and/or IT related services to provide and integrate
information systems; delivering timely, efficient, and effective virtual and onsite IT support to all
end-users; providing technical support of PC and PC peripheral design features, hardware,
software, or operating system capabilities, system integration and interoperability requirements;
and modifying hardware, software, and operating systems to meet user needs.
● Use System Center Configuration Manager (SCCM) to image or reimage workstations and
laptops in the Tech room or throughout the Depot.
2019 : 2020
Drayton, Drayton & Lamar Inc.
Microsoft SCCM Administrator
Tier 3 Support Specialist [Secret Clearance] for 24x7 military health network, consisting of ~3500 virtualized Windows Server hosts, in farms distributed worldwide, hosting multiple third-party applications via Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View.
Utilizing Remedy help desk, provide final-resolution assistance to non-technical end-users, as well as interact with various vendor support teams and associated staff, in support and maintenance of Accelera Solution, Inc.'s contractual service-level agreements.
Managed and administered a wide array of Windows 2008/2012 servers in support of PCI DSS / SSAE security compliance. Network fundamentals utilized through consistent attention towards IP subnets, VLANs, ACLs, VPN, and DNS creation for the whole site picture topology of Mount Pleasant LAN, Charleston DC/Greenville DC, and overseas clientele. Analytical skills exercised daily while managing multiple projects in lieu of operating a help desk of auditors, sales, remote sales, and managers (+70 personnel). Was responsible for the purchasing, maintenance, and warranty usage of Dell Server Hardware, Palo Alto Next Generation Firewalls, Cisco Adaptive Security Appliance (ASA), Cisco Switches, Three tiered Aruba Networks WLAN prod/dev Wi-Fi, Nagios Configuration, Nimble Storage, VMware, Hyper-V and KVM, AlienVault, NetApp, D-Link site CCTV security camera, Security Policies, and Documentation and continuity book creation/annotation.
Added and removed Organizational Unit (OUs) for published applications to ensure users were in their correct distribution group according to permissions and site. General maintenance through
adding, modifying, deleting, and moving servers to correct OUs in Active Directory. Installed DOD patches onto servers and STIGGED servers in the environment. Read and monitor network scans to see what servers needed to be patched to be with in
compliance.
2016 : 2019
Accelera Solutions
Tier III Citrix Support Engineer - Application Virtualization Hosting Environment (AVHE)
• Managed and administered a wide array of Windows 2008/2012 servers in support of PCI DSS / SSAE security compliance
• Provided daily server maintenance that included adding or removing servers from load to isolate servers with issues, checking user sessions to remove extra login sessions, deleting corrupt profiles on servers
• Troubleshooting and routine roles included account unlock/lock, password reset, high level application usage, ticket creation and allocation, monitoring and responding to incoming Remedy tickets, prioritizing and escalating service support as needed
• Performed diagnostic testing and software repairs within warranty status of Dell, HP, Lexmark, and many more Commercial Off The Shelf (COTS) hardware pertaining to Life Cycle Replacement program for replacement of outdated systems
• Responsible for installing, configuring, troubleshooting, and providing technical training pertaining to personal computers (PC's) and associated peripheral devices in response to customer requirements
• Network fundamentals utilized through consistent attention towards IP subnets, VLANs, ACLs, VPN, and DNS creation for the whole site picture topology of Mount Pleasant LAN, Charleston DC/Greenville DC, and overseas clientele
• Analytical skills exercised daily while managing multiple projects in lieu of operating a help desk of auditors, sales, remote sales, and managers
• Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems
• Overseen the purchasing, maintenance, and warranty usage of Dell Servers, Palo Alto Firewalls, Cisco Adaptive Security Appliance, Cisco Switches, Aruba Networks WLAN prod/dev Wi-Fi, Nagios Configuration, Nimble storage, VMware, Hyper-V and KVM, AlienVault, NetApp, Security Policies & Documentation and continuity book creation/annotation.
2016 : 2016
Apex Systems
Senior System Administrator
Company:
ALKU Government Solutions
Years of Experience:
20
Skills
Active Directory, Aruba Wireless, Blackberry Enterprise Server, BMC Remedy, Cisco ASA, Cisco Call Manager, Cisco Firewall Security, Cisco Networking, Cisco Routers, Cisco Security, Cisco VoIP, Cisco VPN, Citrix XenApp, Citrix XenDesktop, CompTIA A+ Certification, CompTIA Security+, Computer Security, Dell Computers, Dell Switches, Emergency Management, Enterprise Network Security, Group Policy, Information Assurance, Information Security, IPv4, IPv6, Kaseya, Microsoft Office, Microsoft Operating Systems, Military Operations, Nagios, NetApp, Network Infrastructure, Nimble Storage, Operations Management, Palo Alto Networks, Payment Card Industry Data Security Standard (PCI DSS), Project Management, SAP Implementation, Security, Security+, Security Clearance, System Administration, Technical Support, Training Delivery, Troubleshooting, U.S. Department of Defense, VMware, VMware ESX, Windows System Administration
About
Experienced Information Technology technician, administrator, manager with a demonstrated exceptional history of working in the information technology and services industry.
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