Alphonso Ward
Details
DePaul University
● Develop strong partnerships with business and functional leaders to drive focus on strategic programs.
● Manage project operational aspects, scope, and track scheduled progress through the appropriate metrics to meet changing needs and requirements.
● Work closely with the InfoSec team to ensure all Jira tickets are updated and closed out
● Project Manger of GrubHub Identity Management project that is using SailPoint to tie into employee attributes that will give them birth rights / entitlements on what access they should or should not have
● Managed Rollout of MFA project to allow two factor authentication from Okta verify. I also enrolled users into the system based on rollout dates.
● Project Manger of the CCPA project that will take into effect on Jan 2020 Currently working as a PM on the CCPA project
● This involves understanding what this will mean to allow customers to “OPT-OUT” of data sharing and the right to delete all data that company has on the consumer.
● I’m working with different vendors in three PoC to see what the template would look like for customers asking view the data that a company has on them. This also can be integrated with service-now or Jira.
● Our vendor OneTrust already has this tool, but we want to have this apart of the Data Ingestion tool. (DSAR)
● Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with stakeholders to develop program plans, including roadmap, dependency identifications, and resourcing plan.
2019 : Present
Grubhub
Information Security IT Project Manager
IT Project Manager (Consultant)
• Responsible for all Data Center migrations in North America from EMEA and APAC
• Managing 6.5 million dollar budget
• Managing infrastructure and applications projects
• Weekly reporting with managers and stakeholders on projects that I oversee
2018 : 2019
Novartis
IT Project Manager
IT Project Manager Consultant (Cargo)
• Migration from old legacy application to new and modern application that will roll out globally
• Capturing mobility and hardware requirements to ensure a smooth transition
• Created system-wide inventory of hardware that is at various sites to analyze upgrades where needed
• Attend daily SCRUM meetings, Rally, and Agile reporting
• Application testing from UAT, BLV, and Pilot to Production
• Create user test cases for signoff and testing completion.
2018 : 2018
American Airlines
IT Project Manager
• Manage and lead multiple projects and services including technical solution, implementation, support, and quality. Understand and direct/participate in all phases of project implementation on multiple large projects. Managed 7 to 10 projects on a daily basis
• Prioritize work and schedules, and review project team deliverables to ensure quality design walk-through test results, etc.) Adherence to standards and FDA Regulatory requirements. Interact with customers to understand their business and to anticipate IT solutions based on business and technical knowledge team members. Manage customer relationships with the business project sponsor.
• Responsible for capital, and expense project budget. Assist the business in capital and expense planning for IT projects as well. Provide direct supervision and mentoring of project team member’s during the project. Provide project performance feedback to the team member’s supervisor/manager. Participate in the research, analysis, selection, and implementation of new tools, technologies and/or services. Participate in setting direction and standards for the portfolio or group.
• Worked on upgrading and decommissioned Baxter global Identify Access Management system
• Currently using BMC Remedy to track change request approvals and work order. Also using this tool to request resources and teams to complete tasks that are due to a project.
• Currently working on rolling out Centrify to the Baxter Global Wintel environment. UNIX is completed.
• Full SDLC on hardware as it relates to IBM server and CISCO network appliances
• Created Access asset inventory to track warranty end dates and rack/floor locations
• Strong vendor management with various service suppliers.
2014 : 2017
Baxter International Inc.
Infrastructure Project Manager
• Manage the portfolio of IT Operation projects as it relates to “Cross Companies Access with Capital One Bank”
• Tracked data center separations between HSBC and Capital One Bank as it relates to hardware and applications.
• Track and execute on multiple projects while maintaining a high level of attention to detail
• Experience in coordinating detailed logistical tasks
• Conduct weekly meetings with several IT teams to align with the project plan and scope
• Track application migrations and document firewall rules for IT Security
• Excellent oral and written communication skills along with leadership skills
• Capture and document project requirements.
• Provide capacity planning and sizing for current and future computing infrastructure including CPU, Memory, Storage, and Network for complex multi-tiered multi-platform computing. Dashboarding and statistical pattern recognition and predictive analytics. Extensive use of cost modeling and load test engineering analyses. LoadRunner performance load testing. Conduct quarterly capacity reviews.
2012 : 2014
HSBC
Network Eng/Project Manager/Application Lead
Skills
Active Directory, Blackberry Enterprise Server, Change Management, Cisco Technologies, CRM, Cross-functional Team Leadership, Customer Satisfaction, Data Center, Dell Computers, Disaster Recovery, Enterprise Software, Firewalls, Hardware, HP, Hyper-V, Incident Management, Information Technology, Infrastructure, Linux, Management, Microsoft Exchange, Microsoft Technologies, MS Project, NAS, Networking, Project Management, Project Planning, Red Hat Linux, SAN, Servers, Storage, System Administration, System Deployment, TCP/IP, Team Leadership, Unix, Vendor Management, Visio, VMware, Windows, Windows 7, Windows Server, Cross-functional Team, Blackberry Enterprise
About
Highly-qualified and experienced IT professional with over 15 years of Windows Engineer, data center manager, infrastructure architecture, and project management. Expert at gathering, analyzing and defining business and functional requirements; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows, and technology solutions for telecommunication systems and networks. Proven ability to lead implementations and deliver technical solutions improving revenues, margins, and workplace productivity.
HIGHLIGHTS
• Network & Systems Administration
• Strategic Technology Planning
• Software Testing/Documentation
• Major Software/Systems Implementations
• Root Cause Analysis
• Systems Security & Disaster Recovery Planning
• Enterprise-wide Implementations
• IDM (Identity Management) • SQL Queries, Data Modeling & Oracle
• Proficient skills in Microsoft 365 (Word, Excel, PowerPoint, Access, and Outlook)
• Microsoft Certified System Engineer
• Certified Project Manager
• Scrum and Agile
• Custom Software Development
• Centrify Security
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