Alya Campbell
Details
Computer Science and Applied Mathematics
Brandeis University
2020 : 2024
• Develop scripts and API integrations to maintain current programs
• Support efforts to improve security at MLB
2023 : Present
Major League Baseball (MLB)
Information Security Intern
• Provide telephone, in-person and online support to faculty and students on and off campus
• Troubleshoot device-specific problems and problems solve to find an adequate solution
• Interact with clients with a diverse range of technical abilities and complete device repairs
• Assist and guide student workers with their tasks and create and manage their schedules
• Develop ideas presented at weekly meetings to determine how to improve operations at work
• Conduct interviews for potential and trainings for new hires
2022 :
Brandeis University
Technology Help Desk - Student Manager
• Provide telephone, in-person and online support to faculty and students on and off campus
• Troubleshoot device-specific problems and problems solve to find an adequate solution
• Interact with clients with a diverse range of technical abilities and complete device repairs
2021 : 2022
Brandeis University
Technology Help Desk Technician Level 1
Skills
Cascading Style Sheets (CSS), Communication, Customer Service, Desktop Support, English, Help Desk Support, HTML, Interpersonal Skills, Java, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Organization Skills, Problem Solving, Python (Programming Language), Team Leadership, Teamwork, Troubleshooting, Windows
About
I am an enthusiastic and dedicated individual with a strong passion for learning and applying cutting-edge technologies to solve real-world challenges. With a collaborative mindset and effective communication skills, I thrive in interdisciplinary environments and in my pursuit of knowledge to drive me to explore new horizons.
Passionate about staying at the forefront of technological advancements, I am eager to tackle new challenges, embrace novel opportunities, and consistently push the boundaries of what is possible in order to deliver measurable results.