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Ameerah Davis
InfoSec GRC Analyst at ExamWorks
Atlanta, GA, United States
Details
Education:
Associate of Science
Computer Network Systems
ITT-Technical Institute
2008 : 2010
Diploma
College Prep
Buford High School
1996 : 2000
Computer Network Systems
ITT-Technical Institute
2008 : 2010
Diploma
College Prep
Buford High School
1996 : 2000
Experience:
2023 : Present
ExamWorks
Information Security GRC Analyst
2021 : 2023
ExamWorks
Service Desk Analyst
• Provided top level customer service for company associates experiencing technical difficulties
• Received and troubleshot/escalated all helpdesk service tickets
• Performed hardware/software troubleshooting techniques to the point of resolution
• Utilized company resources to involve 3rd party application support for ticket resolution
• Added/removed user accounts in various software
• Created/deactivated user accounts for office 365 and in Active Directory
• Imaged machines with Kace builds and prepared for all new hires
• Performed machine and inventory maintenance
• Configured/maintained user accounts in Teams, Zoom, Duo, Intune Company portal and other applications
• Verified network access through VPN and Remote Desktop connection
• Added/removed/troubleshot hardware for user effectiveness to n work environment
• Setup conference room meetings using provided AV media
• Created scripts using Kace for deployment software and maintenance
• Assisted other technicians with ensuring data security
2019 : 2021
Bennett Thrasher
Support Analyst 1
• Provided first tier support for troubleshooting hardware/software
• Ticket creation and escalation to the proper support teams
• Performed virus removal and escalation
• Downloaded/Installed software to user machines
• Added/Removed Administrative rights for approved users
• Provided VPN access and support through user authentication
• Added/Removed network drive access for approved users
• Provided network access through authentication and password resets
• Assisted with 3rd party application access, troubleshooting and escalations
2019 : 2019
WestRock Company
Help Desk Support Specialist
*Customer Service
*Merchandising
*Professional Retail Shopper
2018 : 2018
Kohl's
Sales Associate
ExamWorks
Information Security GRC Analyst
2021 : 2023
ExamWorks
Service Desk Analyst
• Provided top level customer service for company associates experiencing technical difficulties
• Received and troubleshot/escalated all helpdesk service tickets
• Performed hardware/software troubleshooting techniques to the point of resolution
• Utilized company resources to involve 3rd party application support for ticket resolution
• Added/removed user accounts in various software
• Created/deactivated user accounts for office 365 and in Active Directory
• Imaged machines with Kace builds and prepared for all new hires
• Performed machine and inventory maintenance
• Configured/maintained user accounts in Teams, Zoom, Duo, Intune Company portal and other applications
• Verified network access through VPN and Remote Desktop connection
• Added/removed/troubleshot hardware for user effectiveness to n work environment
• Setup conference room meetings using provided AV media
• Created scripts using Kace for deployment software and maintenance
• Assisted other technicians with ensuring data security
2019 : 2021
Bennett Thrasher
Support Analyst 1
• Provided first tier support for troubleshooting hardware/software
• Ticket creation and escalation to the proper support teams
• Performed virus removal and escalation
• Downloaded/Installed software to user machines
• Added/Removed Administrative rights for approved users
• Provided VPN access and support through user authentication
• Added/Removed network drive access for approved users
• Provided network access through authentication and password resets
• Assisted with 3rd party application access, troubleshooting and escalations
2019 : 2019
WestRock Company
Help Desk Support Specialist
*Customer Service
*Merchandising
*Professional Retail Shopper
2018 : 2018
Kohl's
Sales Associate
Company:
ExamWorks
Years of Experience:
15
Skills
Account Management, Active Directory, Adobe Creative Suite, Cisco Technologies, Computer Hardware, Customer Service, Human Resources, IT Hardware Support, Microsoft Excel, Microsoft Office, Network Administration, Networking, Network Security, Sales, Sales Management, Security, Software as a Service (SaaS), Software Installation, Technical Support, Telecommunications, Troubleshooting, Virtual Private Network (VPN), Windows, Windows 7, Windows 10, Windows Server, Wireless Networking
Profile Photo
