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Andrew Gross
Cybersecurity Engineer at USAA
Roanoke, VA, United States
Details
Experience:
2022 : Present
USAA
Cybersecurity Engineer II
2021 : 2022
Burlington Stores, Inc.
Security/Identity Access Management Administrator
- Resolves hardware, software and access issues for all Carilion Clinic employees and affiliated personnel. Delivers service with a high degree of customer satisfaction, technical expertise and timeliness Provides second level support to representatives and works through complex tickets to find resolutions to improve first call resolution. Communicates with third level teams to test, document and work through known issues or bugs. Provides information as requested for tickets, projects, access requests or other areas as directed by management.
- I utilize tools such as PowerShell, Batch scripting, Windows command line, Citrix Director/AppCenter, Bomgar, Active Directory, Group Policy, IBM qRadar, Splunk, SolarWinds, CarbonBlack, FTP, SSH, SMTP/Exchange, and much more. Requires intimate knowledge of EPIC Electronic Medical Record, HIPPA, the OSI 7 layer model, scripting languages.
- Extensively provided complex problem solving capability to clients building very large and big data type spreadsheets, documentation, and other such tasks in Excel, OneNote, Word, Office 2010-2016 and 365
2021 : 2021
Carilion Clinic
Help Desk Specialist I
Assisting the Cybersecurity team in daily operational tasks, the Identity and Access Management team on daily operational tasks, and the EHR Security Team on daily operational tasks, and receiving an overview of these group’s responsibilities and tasks. Learning about Carilion Clinic's network configurations, and network security. The internship also includes assisting Security Engineers in establishing NIST NSF standards.
Learning security tools used by Carilion Clinic Security Engineers including IBM QRadar SIEM (Mitre Attack Framework), Carbon Black, Splunk, CyberArk, CrowdStrike, Wandera, Cisco Security Suite including AMP, Umbrella, Threat Grid, Threat Response, ASA, WSA, and SecureX. Also the Proofpoint security suite including CASB, TAP, TRAP, and Email Fraud Defense. The internship includes setting up a new tool, Security Onion for IDS and NSM purposes.
Worked with upper management to create use-cases for new security tools for the organization.
Assisted team members in the development of new security policies and postures for the organization.
2020 : 2021
Carilion Clinic
Cyber Security Intern
I serve and make food at the Owens Dining Hall on Virginia Tech's campus. I routinely prepare food items with the utmost care to provide excellent production. Customer service is also very important within this position because I am constantly working with customers to give the perfect experience.
2019 : 2020
Virginia Tech Dining Services
Kitchen Staff
USAA
Cybersecurity Engineer II
2021 : 2022
Burlington Stores, Inc.
Security/Identity Access Management Administrator
- Resolves hardware, software and access issues for all Carilion Clinic employees and affiliated personnel. Delivers service with a high degree of customer satisfaction, technical expertise and timeliness Provides second level support to representatives and works through complex tickets to find resolutions to improve first call resolution. Communicates with third level teams to test, document and work through known issues or bugs. Provides information as requested for tickets, projects, access requests or other areas as directed by management.
- I utilize tools such as PowerShell, Batch scripting, Windows command line, Citrix Director/AppCenter, Bomgar, Active Directory, Group Policy, IBM qRadar, Splunk, SolarWinds, CarbonBlack, FTP, SSH, SMTP/Exchange, and much more. Requires intimate knowledge of EPIC Electronic Medical Record, HIPPA, the OSI 7 layer model, scripting languages.
- Extensively provided complex problem solving capability to clients building very large and big data type spreadsheets, documentation, and other such tasks in Excel, OneNote, Word, Office 2010-2016 and 365
2021 : 2021
Carilion Clinic
Help Desk Specialist I
Assisting the Cybersecurity team in daily operational tasks, the Identity and Access Management team on daily operational tasks, and the EHR Security Team on daily operational tasks, and receiving an overview of these group’s responsibilities and tasks. Learning about Carilion Clinic's network configurations, and network security. The internship also includes assisting Security Engineers in establishing NIST NSF standards.
Learning security tools used by Carilion Clinic Security Engineers including IBM QRadar SIEM (Mitre Attack Framework), Carbon Black, Splunk, CyberArk, CrowdStrike, Wandera, Cisco Security Suite including AMP, Umbrella, Threat Grid, Threat Response, ASA, WSA, and SecureX. Also the Proofpoint security suite including CASB, TAP, TRAP, and Email Fraud Defense. The internship includes setting up a new tool, Security Onion for IDS and NSM purposes.
Worked with upper management to create use-cases for new security tools for the organization.
Assisted team members in the development of new security policies and postures for the organization.
2020 : 2021
Carilion Clinic
Cyber Security Intern
I serve and make food at the Owens Dining Hall on Virginia Tech's campus. I routinely prepare food items with the utmost care to provide excellent production. Customer service is also very important within this position because I am constantly working with customers to give the perfect experience.
2019 : 2020
Virginia Tech Dining Services
Kitchen Staff
Company:
USAA
About
My name is Andrew Gross, and I have completed my Bachelor's degree at Virginia Tech. My major was Business Information Technology, and Cyber Security is my focus, so I am looking for opportunities within that area. I find myself to be very outgoing, so operations like recruiting or relating to employees will be of no issue. I also identify as a big-picture thinker, but I can become detail-oriented when necessary. I also exceed in a group setting or doing individual work. I would love to make lasting connections with employers who believe in my strong skillset.
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