Andrew Stonehouse
Details
Network Operations and Cybersecurity
Western Governors University
2020 : 2023
Computer Systems Networking and Telecommunications
Gavilan College
2015 : 2016
High School Diploma
Delta Charter
2008 : 2012
Palo Alto Unified School District
Network & Cybersecurity Administrator
-Co-ownership of highly technical and managerial aspects of organization's workflow to orchestrate solutions to complex technology issues by advising or leading IT teams.
-Created, modernized, optimized and regulated multiple helpdesks and IT department as a whole.
-Control and manage server rooms(IDFs/MDF), wireless network, server infrastructure, audiovisual equipment, end user devices.
-Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with growth.
-Supervise and monitor delivery of contractual services according to SLA agreements.
2018 : 2022
Morgan Hill Unified School District
IT Systems Administrator
-As senior IT specialist, trained and organized new IT specialists to complete assigned projects and tasks.
-Organized & hosted training events for IT skill development
-Personally closed over 2,000+ tickets with prompt and efficient end user support through helpdesk ticket system.
-Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, networks, systems and key processes.
2015 : 2018
Morgan Hill Unified School District
Information Technology Specialist
2015 : 2015
Morgan Hill Unified School District
Technology Infrastructure Support
-Gathered and translated project requirements and collaboratively worked to define scope and milestones.
-Coordinated with IT teams to resolve advanced technical problems.
-Overhauled and improved knowledgebase and ticket processing within IT helpdesk.
2015 : 2015
Morgan Hill Unified School District
Technology Intern
Skills
Automation, Cloud Ops, Computer Hardware, Customer Service, Cybersecurity Ops, DevOps, Google Apps, Google Apps Administration, Google Docs, Help Desk Support, Interpersonal Skills, IT Operations, Leadership, Microsoft Excel, Networking, Network Ops, Project Management, Scripting, Server Management, Team Building, Teamwork, Technical Support, Wireless Networking
About
Methodical IT professional knowledgeable in Helpdesk/IT service creation, deployment and staffing. As well as networking, server systems, project management and disaster recovery.
I possess a sizable degree of technical knowledge pertaining to products from Google, Cisco, Microsoft, and VMWare to name a few. I have been blessed to spend much of my time in IT leadership roles and I strive to continue growing as a leader.
My goals are to become a better IT administrator and continue building my career in technology!
Profile Photo
