Antonio Olivares
Details
Management Information Systems
California State University, Long Beach
2013 : 2015
Transfer
Business Administration
West Los Angeles College
2009 : 2013
Transfer
Business Administration
Los Angeles City College
2008 : 2012
University of California, Los Angeles
Information Security Analyst
• Responsible for the 24/7 security monitoring of customer networks and assets
• Analyzed security logs in SIEM to identify and investigate potential security incidents
• Performed threat hunting activities to find potential threats and indicators of compromise
• Monitored and triaged web application firewall and host-based intrusion prevention system alerts
• Remotely accessed client systems to initiate artifact collection and/or perform adware removal on potentially compromised hosts
• Prepared and published vulnerability assessment reports to assist customers in prioritizing vulnerabilities and mitigating risk in their networks and systems
• Collaborated with Security Engineer and Incident Response teams, escalating issues when necessary
• Managed and responded to customer emails and calls regarding security incidents
• Created and updated standard operating procedures and playbooks in Confluence to standardize and speed up alert triage and incident response
2019 : 2020
The DigiTrust Group
Information Security Analyst
• Acted as a single point of contact for all IT related issues, ensuring compliance with HIPAA regulations
• Received, logged, and managed calls from internal/external customers
• Created and updated tickets on BMC FootPrints according to specified priority levels
• Quickly analyzed, diagnosed, and resolved user issues
• Provided tier-1 troubleshooting for Windows, MacOS, hardware, and software issues, including MS Office and Cerner medical software
• Demonstrated excellent verbal and written communication skills
• Escalated priority and unresolved issues to leadership
• Created and updated user accounts and reset passwords via Active Directory
• Installed software via Active Directory or System Center Configuration Management (SCCM)
• Provided remote support via GoToAssist and SCCM
• Assisted users setting up and configuring Microsoft Intune mobile device management (MDM) for iOS and Android devices
• Responsible for sending all communications for planned/unplanned outages to the user community
2018 : 2019
Keck Medicine of USC
Help Desk Support
• Responsible for providing technical assistance and support for issues related to POS systems, hardware, software, and network issues; logging incident details; and gathering applicable information for escalations
• Provided first line analysis and resolution of escalated problems
• Resolved POS issues by troubleshooting hardware or accessing and modifying back-end database via MS Access or SQL Server, executing SQL statements to update records and tables
• Resolved issues remotely via UltraVNC
• Managed open tickets on BMC Remedy and resolved outstanding issues, conducting outbound calling as appropriate
• Followed up with vendors to assist with dispatching hardware/network issues and confirm break-fix completion
2017 : 2018
Taco Bell
IT Service Desk Analyst
• Managed project to replace end-of-life computers and equipment, from the purchasing phase to deployment
• Provided technical support to staff to help resolve hardware, software, and network issues, documenting these issues and generating reports for Chief Information Officer
• Troubleshoot issues via Remote Desktop or phone and traveled to additional office locations when necessary
• Replaced and installed internal components, including SSD/HDD, RAM, NICs, etc.
• Escalated service questions/requests to appropriate technician or engineer when necessary
• Updated MS Access inventory database of hardware and software
• Reviewed and updated technical documentation and procedures
• Analyzed network drives to restructure access controls and to mitigate risks of loss of organization’s sensitive information
• Produced a request for proposal for upcoming information security assessment to test security strength and practices on organization’s information systems
• Scheduled meetings with third party companies that entered the bidding process for the security assessment
• Prepared quarterly internal audit reports for accounting and human resources departments to help identify possible financial issues
• Prepared and distributed meeting agenda and minutes for CIO and IT department meetings
• Participated in Change Advisory Board (CAB) meetings to discuss planned changes in the IT environment
• Followed up with software and service licenses that must be renewed and kept up to date
2017 : 2017
Southern California Association of Governments
IT Assistant
Skills
Active Directory, Bash, C#, Communication, Computer Hardware, Computer Repair, Critical Thinking, Customer Service, Cybersecurity, Data Analysis, Data Management, Data Visualization, Elasticsearch, Elastic Stack (ELK), Firewalls, Incident Response, Information Security, Kibana, Linux, Log Analysis, Microsoft Excel, Microsoft Office, Microsoft Project, Microsoft Word, Networking, Network Security, Nmap, Penetration Testing, PowerPoint, Programming, Python, Relational Databases, Security Information and Event Management (SIEM), SQL, Teamwork, Technical Support, Time Management, Troubleshooting, Visio, Vulnerability Assessment, Windows, Written Communication, PL/SQL, HTML5, CSS, JavaScript, jQuery, C, Project Management, SDLC, SAP ERP, ABAP, Enterprise Software, Team Building, Social Collaboration, Writing
About
I’m an Information Security Analyst with over 3 years of experience, specializing in threat hunting, vulnerability management, and penetration testing. I have experience turning cyber threat intelligence into actionable tasks that allow me to take a proactive approach to mitigate risks in the environment and to remain one step ahead of any threat. Skilled in researching and creating solutions, I'm always looking for ways to automate processes to quickly identify and protect valuable data and assets.
My proven track record in fast-paced, high-pressure environments is a testament to my willingness to continue learning and to improve my skills. As a Management Information Systems graduate, I combine my business knowledge and technical skills to communicate and recommend solutions to a wide audience.
Certifications:
(ISC)2: CISSP
GIAC: GSOC
CompTIA: PenTest+ | CySA+ | Security+ | Network+
eLearnSecurity: eLearnSecurity Junior Penetration Tester
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