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Skills

Active Directory, Cisco Systems Products, Cloud Computing, Customer Service, Cyber, Cyber-Physical Systems, Cyber Defense, Cyber Operations, Cybersecurity, Cyber Threat Intelligence (CTI), Data Center, Disaster Recovery, English, hosted Collaboration Solutions , Incident Response, Integration, Internet Protocol (IP), Internet Protocol Suite (TCP/IP), IT Service Management, Jabber, Leadership, Linux, Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft SQL Server, Microsoft Word, Network Design, Networking, Nuance Communications Products, Project Management, Project Planning, Routing Protocols, Security, Security Management, SQL, Team Building, Team Leadership, Teamwork, Telecommunications, Training, Troubleshooting, UCCE, UCM, Visio, VMware, Voice over IP (VoIP), Windows Server

About

Experienced Senior Voice Engineer with a demonstrated history of working in the insurance industry. Skilled in UCCE, CUCM, IPT, Host Collaboration, Customer Service, Jabber, and Routing Protocols. Strong engineering professional with a Associate's degree of Applied Science Information and Network Technologies focused in Cisco Collaboration.