Arnaldo Vega
Details
Computer Science
Bellevue University
2018 : 2019
Bachelor of Science (BS)
Information Technology Data Networking and Security
Liberty University
2016 : 2018
Associates degree
Network and System Administration/Administrator
ITT Technical Institute-Greenfield
2013 : 2015
•Authored different Security Policies and procedures for cybersecurity operations
•Spearheaded advanced analysis of data, logs, and pattern analysis
•Managed investigations on insider threats, software vulnerability, and vulnerability management
•Collaborated with multiple departments on the investigation and mitigation of Zero Days, Incidents, and vulnerability assessments
•Directed investigations with third-party SOC to support and respond to security events and alerts.
•Led in collaboration with the Compliance team on audits and providing audit evidence for PCI, NCUA Audits, and Internal IT audits
•Migrated from different tools helping the company save on cost and implementing tools that fit our needs.
•Managed and held strong vendor relationships and support
•Designed and configured scheduled vulnerability scans using auth scans and non-authenticated scans
2020 : Present
Partners Federal Credit Union
Information Security Analyst
2017 : 2020
Partners Federal Credit Union
Help Desk Specialist
Consulted with over 1200 end users over chat, email, phone, or in person to troubleshoot issues
Managed inventory and tracked all hardware asset in Google Doc and in Service Now
Managed high volume of escalated incidents
Configured laptops, VOIP phones, printers, and data jack ports
Configured laptops in Active Directory, joining them to OU’s and adjusting permissions
Assisted clients in understanding operation of electronics and software
Remotely Accessed in to the devices to configure them using Remote Desktop, and SCCM Client
Monitored, logged and tracked all phases of help desk support accordingly to each incident
2016 : 2017
Kohl's Department Stores
Level 3 Desktop Support
Consulted with over 1200 locations to remediate various network infrastructure obstacles/complications
Collaborated with District Managers, Territory Mangers, Executive VPs, implementing remote support
Managed inventory and tracked all hardware asset in Google Doc and in Service Now
Managed high volume of escalated incidents
Conducted Troubleshooting on tablets, printers, RF technology, registers, kiosk, workstations, and laptops
Configured all the electronic devices to join the domain as well as loading software, and installing printers
Assisted clients in understanding operation of electronics and software
Remotely Accessed in to the devices to configure them using Remote Desktop, KDS Tool, IBM Bigfix, and SCCM Client
Monitored, logged and tracked all phases of help desk support accordingly to each incident
2015 : 2016
Kohl's Corporation
Tier 3 Store Systems Support
Managed inventory and tracked all hardware assets in Service Now
Responded to 10-15 requests per day for technical assistance in person, or via phone
Conducted Troubleshooting on computers and Network
Configured PCs and laptops and loaded software that was specified in there OU and or department, and installed printers
Performed physical set up of desktop hardware
Managed Tech Refresh database using Microsoft Access
2014 : 2015
Kohl's Corporation
Desktop Support
Skills
Access, Auto Detailing, Azure Active Directory, BigFix, Bilingual-English/Spanish, Cisco Umbrella, Cloud Security, Compliance Audit, Computer Hardware, Computers, Crowdstrike Falcon, Customer Service, DLP, ediscovery, Email Security, Endpoint Security, Google Chrome, Internal Audits, Internet Explorer 8, IT Audit, Mathematics, Microsoft Access, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Office, Microsoft Word, Networking, Operating Systems, Payment Card Industry Data Security Standard (PCI DSS), Phishing, Pocket PC, PowerPoint, Powershell, Role-Based Access Control (RBAC), Sales, SCCM, Security, Security Information and Event Management (SIEM), Security Operations, Software, Solarwinds, Threat & Vulnerability Management, Troubleshooting, Vulnerability Assessment, Vulnerability Scanning, Web Application Firewall, Windows 7, Windows 8.1, Scenario Express, Bilingual-English/Spanis
About
Security enthusiast with several years of experience in implementing and configuring different security tools from SIEM, EDR, DLP, Vulnerability Scanners, Email Security, FIM, Patch Management, WAF, PIM, RBAC, & eDiscovery amongst others. Always eager to learn and absorb from others and motivated to continue protecting company and clients' data in a balanced and efficient manner.
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