Art Avalos
Details
Information Systems
The University of Texas at Arlington
2021 : 2023
Management Information Systems and Services
The University of Texas at El Paso
2019 : 2021
Information Security Analyst
- Identified and offered technology related, solution-based recommendations to solve customer needs
- Created and maintained a supportive environment for customers by applying active listening and asking probing questions
- Diagnosed technology issues across varies devices (laptops, desktops, smartphones) running current or legacy operating systems (Windows, MacOs, iOS, Android) through various troubleshooting activities including the use of proprietary software
2021 :
Best Buy
Advanced Repair Technician
- Assist IT Manager with systems administrative duties in a Windows 10/11 Environment while utilizing industry standard tools such as : LAN Sweeper, Solar Winds, Dameware, and Royal TS
- Perform installations, upgrades, and troubleshooting on 200+ on-site assets (servers, PCs, network printers, managed switches) including 300+ off-site nationwide assets
- Configure and install local servers, execute HW and SW upgrades, and support disaster recovery and backup procedures
- Grant permissions to shared folders and drives on an as-needed basis with proper approval and complete new user requests
2022 : 2023
ATCO Rubber Products, Inc
System Administrator Intern
- Assisted in a Jira ticketing system hybrid - remapping (automated & by-hand) for 5,000+ tickets. Remapping ensured data integrity on the back-end for various global organizations (Small Businesses, R1 and below Universities, Fortune 1000 companies) across various industries (Healthcare, IT, Non-Profit, Construction, Financial, Real Estate, etc.). Business impact of remapping ranged from $2,000 to multimillion dollar deals.
- Utilized CRMs such as Salesforce and Dynamics 365 to cross-reference account information for Jira ticket remapping project.
- Tagged information in an internal - facing database (RFPIO) regarding a large product acquisition to ensure information is identified quickly and changed once transition is complete. Doing so would improve the customer experience as they would be provided with accurate and up-to-date information regarding questions they submit via Security Assessment Questionnaire.
2022 : 2022
Customer Information Security Intern
- Provided synchronous and asynchronous I.T. support for students actively participating in the TRiO program
- Educated office staff on new hardware as they are installed
- Utilized basic knowledge of the MS Office Suite to train students so they are prepared for their courses
- Installed new hardware as required
-Provided office administration support, maintaining student records in accordance with FERPA, scheduling appointments with office staff, answering phone calls and emails with questions regarding program
2021 : 2022
The University of Texas at Arlington
Virtual Support Specialist
Skills
Adobe Photoshop, Business Networking, Collaborative Problem Solving, Collaborative Work, Communication, Community Engagement, Computer Competency, Computer Hardware Troubleshooting, Computer Networking, Creative Problem Solving, Creativity Skills, Critical Thinking, Customer Experience, Customer Service, Cybersecurity, Domain Name System (DNS), Employee Training, Help Desk Support, Inter-departmental Collaboration, Internet Protocol Suite (TCP/IP), LAN-WAN, Leadership, Microsoft Excel, Network Administration, Networking, Project Management, Sales, Social Media, Spanish, Strategic Planning, Team Leadership, Teamwork, Technical Writing, Ticketing Systems, Training, Troubleshooting, Windows Server
About
Information Systems alumnus from The University of Texas at Arlington (UTA) currently gaining experience in the Cybersecurity Specialty with interest in pursuing Network & System Administration. Actively serving as an Information Systems Technician 2nd Class Petty Officer in the U.S Navy Reserve; learning about System Administration, Networking maintenance, and Radio Communications.
My time with the Navy has taught me to live by its core values of Honor, Courage, and Commitment which has allowed me to stay motivated in pursuit of excellence in my work and studies in hopes of being a competent leader in my field.
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